Ageas Federal Life Insurance Ranks No.1 in Individual Claim Settlement Ratio 99.82% FY26
Ageas Federal Life Insurance announced that it secured the number‑one position in the Indian life‑insurance industry for the Retail (Individual) Claim Settlement Ratio, achieving a settlement ratio of 99.82 percent for the financial year 2025‑26. In the Group Claims segment the company ranked third, posting a claim settlement ratio of 99.96 percent.
The insurer highlighted that 96.11 percent of eligible claims were settled within thirty days of receiving complete documentation, and 75 percent were settled within seven days, demonstrating a rapid claims‑processing capability. Customers can lodge claims through multiple channels, including the company’s website, email, partner bank branches and Ageas Federal Life Insurance offices nationwide, ensuring a simple and accessible experience.
In addition to the claim‑settlement accolades, Ageas Federal was placed among the top ten companies in the Hansa Research Life Insurance Customer Experience Survey (CuES) for 2026, indicating growing trust and confidence among policyholders.
Commenting on the achievements, Jude Gomes, Managing Director & CEO of Ageas Federal Life Insurance, stated that each settled claim represents a promise honored and that the firm has strengthened its customer journey by making the claims experience simpler, faster and more transparent. He emphasized that the recognition as the industry leader in Individual Claim Settlement Ratio reflects the trust customers place in the insurer and the dedication of its teams.
The press release underscores the broader transformation journey of Ageas Federal, centred on building a transparent, dependable, and customer‑first insurer that consistently delivers on its commitments throughout the policyholder lifecycle.