Overview

Aokah Inc released a press briefing on July 15 2026 outlining five major trends reshaping Global Capability Centers (GCCs) and presenting data that underscores both the rapid evolution and the operational challenges facing these centers.

Scale of GCCs in India

India now hosts 2,117 GCCs that collectively employ approximately 2.36 million professionals and generate close to USD 98.4 billion in annual revenue. More than 506 Forbes Global 2000 companies operate GCCs in the country, highlighting the strategic importance of India as a hub for global business services.

Trend 1 – AI‑First Operating Models

Eighty‑three percent of GCCs are currently investing in Generative AI, while 58% are investing in Agentic AI and an additional 29% plan to scale Agentic AI within the next year. Globally, about three‑quarters of enterprises intend to deploy Agentic AI within two years. Despite this rapid adoption, only 21% of organizations have established mature governance frameworks for AI, creating a risk‑value gap.

Trend 2 – Outcome‑Based Governance

Traditional status‑update governance is being replaced by impact‑focused models. Yet only 21% of organizations possess mature governance for autonomous AI agents. Forty‑eight percent of firms have introduced AI without redesigning the underlying workflows or roles, and merely 12% report having redesigned processes at scale.

Trend 3 – GCCs as Enterprise Transformation Engines

GCCs are moving beyond delivery centers to become catalysts for enterprise‑wide transformation. In India, 52% of GCCs share accountability for global decisions and 45% drive global strategy leadership from the country. Moreover, 67% of GCCs have established dedicated innovation teams and incubation programs to generate and globalize new ideas.

Trend 4 – Human‑AI Collaboration and Workforce Strategy

The workforce in GCCs now blends deep domain expertise with AI‑enabled capabilities. However, 84% of companies have not redesigned jobs or work structures to accommodate AI, and insufficient worker skills are identified as the primary barrier to effective AI integration.

Trend 5 – Confidence in Outcomes as Competitive Differentiator

Seventy‑two percent of new GCC builds experience material delays or cost overruns within the first 24 months, according to Aokah’s analysis of more than 300 globalization programs. Additionally, 78% of technology leaders say AI adoption is outpacing their organization’s ability to manage the business effectively. These findings emphasize the need for structured execution intelligence to achieve confidence in outcomes.

Aokah’s Five Wisdoms℠ Framework

Aokah proposes a Five Wisdoms℠ framework, derived from over two decades of experience across 300+ globalization programs, to guide enterprises through exploration, setup, optimization, and sustained performance of GCCs. The framework aims to help organizations avoid costly mistakes, accelerate implementation, and deliver measurable, sustainable business outcomes.

Sources

The data draws from the Nasscom‑Zinnov GCC Value Orbit Report FY2026, EY India GCC Pulse Survey 2025, Deloitte State of AI in the Enterprise (January 2026, 3,235 leaders, 24 countries), Deloitte AI Institute Pulse Check 2026 (3,700 professionals), and EY Technology Pulse Poll February 2026 (500 US business leaders).