Axis Max Life Achieves Highest‑Ever Claims Paid Ratio of 99.8% in FY26
On June 15, 2026, in New Delhi, Axis Max Life Insurance Ltd – formerly Max Life Insurance Company Ltd – announced that it settled 20,529 individual death claims amounting to ₹1,641 crore during the financial year 2025‑26. This settlement resulted in an individual death claims paid ratio of 99.8%, the highest ever recorded by the company. The paid ratio represents the proportion of death claims paid against the total death claims received in the year, rounded to the nearest single decimal figure.
The company highlighted a consistent upward trend in the paid ratio over the past five years: 99.34% in FY21‑22, 99.51% in FY22‑23, 99.65% in FY23‑24, 99.70% in FY24‑25, culminating in 99.8% in FY25‑26. Since its inception, Axis Max Life has paid a cumulative ₹11,772.21 crore in death claims across 2,43,524 policies.
Sumit Madan, Managing Director and CEO, stated that the achievement is driven by the integration of predictive analytics and digital forensic tools, which have accelerated claim processing and strengthened underwriting controls. He emphasized that the 99.8% benchmark reflects deep customer trust and the company’s commitment to protecting families.
In FY2025‑26, Axis Max Life reported a gross written premium of INR 38,877 crore, underscoring robust business growth. The firm also secured the No. 1 position among Indian life insurers in Hansa Research’s Life Insurance Customer Experience Survey (CuES) 2026 report, further validating its market leadership.
Axis Max Life operates as a subsidiary of Max Financial Services Limited, with Axis Bank Limited and its affiliates holding shareholdings. The insurer offers a range of protection and long‑term savings products through agency and third‑party distribution channels, emphasizing a need‑based sales process and customer‑centric engagement.
Disclaimer: The press release is provided under an arrangement with NRDPL. PTI takes no editorial responsibility for the content.