Overview
blackNgreen (BNG), an 18‑year‑old technology company founded in 2008, serves customers in over 80 countries and processes more than one trillion transactions each month. The firm announced that its AI‑first strategy is driving product innovation, global expansion and talent growth, with AI now embedded across its platforms.
AI On Call Product
The AI On Call service is now live in more than 24 countries and can reach approximately 180 million subscribers through telecom networks. It handles about 60 million queries per month. Query categories are: companionship and emotional support (22.8 %), education and learning (14.5 %), news and current affairs (12.5 %), sports and entertainment (12.3 %), telecom and account services (10.8 %), health and medical (9.2 %), agriculture and farming (5.4 %), financial guidance (4.3 %) and other topics (8.2 %). Users spend an average of roughly 28 minutes on the service each month.
AI Personal Assistant (AI PA)
The AI‑powered Personal Assistant answers calls on behalf of subscribers when they are unavailable, currently handling more than 18 % of subscriber calls. The service is slated to expand to around 18 countries within the next 12 months.
AI Integration Across Products
blackNgreen’s AI outreach platform has replaced traditional outreach in 12 countries, delivering 2.5 times higher conversion rates. Its SmartConnect AI‑led decision matrix has boosted revenue by 40 %.
Internal Operational Improvements
A dedicated automation team cut operational effort from 7,200 to 2,200 man‑hours. Feature sprint cycles have been reduced from 15 days to one week, and the product R&D cycle for new launches has fallen from roughly one year to four months.
Hiring and Expansion Plans
The company will increase its technology team size by 65 %–100 % over the next 12 months and double its sales and business‑development workforce within six to eight months, adding six to seven senior leadership roles. Approximately three‑quarters of the new positions will be based in India, with the remainder spread across Africa, Europe, Latin America, the Middle East and Southeast Asia.
Employee Ownership Model
blackNgreen has moved to a non‑curved appraisal system and introduced profit‑sharing that extends to all employee levels. Strong performers are placed on live operator networks within three to six months of joining and can progress to product‑leadership roles. Over the past five months, commercial traction has doubled and demand for SmartConnect has grown several‑fold, prompting company‑wide rewards and profit‑share payouts linked to business results.
Leadership Comments
"Most AI today is built for people who are already online. We are building for the person who has never owned a smartphone," said Rahul Gupta, Co‑Founder and CEO. "Taking AI to new markets at this pace needs a bigger and stronger team," he added. Chief Human Resources Officer Atul Tiwari highlighted the ownership‑driven growth model.
Company Footprint
blackNgreen maintains relationships with more than 180 telecom operators across over 80 countries, enabling AI‑powered experiences at scale and supporting digital inclusion worldwide.