boltt Service Network Expansion and Customer Support Initiative
boltt, the home‑grown smartphone brand launched by the Fire‑Boltt group, announced that it will operate more than 250 service centres across India from the first day of its smartphone sales. The network currently spans key markets such as Delhi, Mumbai, Pune, Ahmedabad, Bengaluru, Hyderabad, Chennai, Kolkata, Jaipur, Lucknow, Patna and Guwahati, together with several additional cities. Customers can visit any centre with a purchase invoice to obtain repair and warranty assistance, which includes component‑level repairs, replacements and software diagnosis in line with the applicable warranty terms.
The company disclosed a plan to enlarge this footprint to between 350 and 400 service centres within the next six to eight months, thereby offering greater choice and convenience. In the longer term, boltt intends to introduce a doorstep‑service model to further simplify the ownership experience.
Complementing the physical network, boltt has integrated a dedicated support platform called Boltt Care into every smartphone. Users can raise service requests directly through the device, which connects them to boltt’s backend support team and live agents. Additional support channels include email, WhatsApp and telephone, providing multiple avenues for assistance.
Founder and Chief Executive Officer Arnav Kishore emphasized the brand’s consumer‑first philosophy, stating that boltt’s relationship with customers begins at purchase and continues throughout the ownership journey. He highlighted that as the company launches its Evo and Ace 5G smartphones, the focus remains on building trust through accessible, responsive and accountable support, underscoring a long‑term commitment to stand behind every device sold.
The service expansion leverages Fire‑Boltt’s existing infrastructure; Fire‑Boltt, recognised as India’s leading smartwatch brand, serves over 4 crore users and operates a broad ecosystem of connected devices. boltt itself is built on the trust of more than 4 crore users, aiming to deliver dependable smartphone experiences tailored for modern India.
For consumers seeking the nearest service centre, boltt provides a locator PDF at www.boltt.com/pages/boltt-service-centers.pdf, and detailed warranty and support guidelines are available at www.boltt.com/pages/boltt-warranty-policy.pdf.