Announcement
Canara HSBC Life Insurance Company Limited issued a press release on 4 August 2026 announcing a simplified and accelerated claims settlement process for policyholders affected by the recent floods in Assam.
Key Measures
- Documentation requirements have been relaxed; claimants may submit a death certificate issued by municipal authorities, a list of deceased persons published by State or Central Government, or any other acceptable proof of death.
- Additional required documents include the claimant’s statement or claim form, photo identity proof together with proof of relationship to the Life Assured where applicable, and bank account details (cancelled cheque, bank statement or NEFT mandate).
- Claims can be submitted through multiple channels: email to claims.unit@canarahsbclife.in or customerservice@canarahsbclife.in, the Canara HSBC Life Insurance Customer App, or the helpline numbers 1800‑891‑0003 and 1800‑103‑0003.
- A dedicated District Claims Service Head, Mr. Pankaj Das (mobile +91 98592 84460, email pankaj.das@canarahsbclife.in), is available to provide on‑ground assistance and personalized support.
Operational Impact
The company emphasized that the expedited assessment and settlement of eligible claims will enable affected families to receive financial assistance at the earliest possible time.
Company Background
Canara HSBC Life Insurance Company Limited, incorporated in 2007, is a joint‑venture bancassurance‑led publicly listed insurer promoted by Canara Bank (36.5 %) and HSBC Insurance (Asia Pacific) Holdings Limited (25.5 %). Its corporate office is in Gurugram, Haryana, and it operates 107 branch offices across India as of 30 June 2026. The insurer offers a diversified portfolio of life insurance solutions, including individual and group life, term plans, retirement solutions, credit life, and employee benefit products, distributed through Canara Bank, HSBC Bank and other bancassurance partners in Tier‑1, 2 and 3 cities.