Collaboration Details

Capri Global Capital Limited, operating under the brand name 'Capri Loans', announced it is working with OpenAI to adopt enterprise-grade generative AI across key business functions. The collaboration supports the company's technology-led growth strategy.

Operational Scale and Context

The company operates as a retail-focused Non-Banking Financial Company (NBFC) with:

  • Over 1,400 branches across India
  • Customer base of over 7.6 lakh (760,000) customers
  • Assets Under Management (AUM) of over ₹40,000 crores
  • Employee base of 13,700+ as of June 30, 2026

Business Segments

Capri Loans offers secured and collateralized loans across four primary lending segments:

1. Gold Loans

2. MSME Loans

3. Construction Finance

4. Housing Loans (through 100% subsidiary Capri Global Housing Finance Limited - CGHFL)

The company also operates fee-based businesses including:

  • Insurance distribution through corporate agency license
  • Distribution of car loans through subsidiary Capri Loans Car Platform Private Limited (CLCPPL)

AI Implementation Plan

Over the coming months, the company will explore deployment of secure AI-powered tools and workflow enhancements across:

  • Customer service
  • Knowledge management
  • Operational processes

Initial Focus Areas

Initial AI use cases will be evaluated across selected workflows including:

  • Document and information analysis
  • Policy and knowledge retrieval
  • Application support
  • Exception handling
  • Early-warning processes

Governance and Security Framework

The AI rollout will follow a phased approach with enterprise-grade governance including:

  • Robust security controls
  • Role-based access
  • Monitoring systems
  • Compliance with applicable regulatory and data privacy requirements
  • Sensitive customer information managed according to existing information security, consent management, and governance standards

Management Commentary

Mr. Rajesh Sharma, Managing Director, stated the collaboration reflects the company's long-term ambition to build an AI-native lending institution designed for future financial services in Bharat. He emphasized AI will serve as a strategic force multiplier enabling:

  • Superior productivity
  • Stronger risk management
  • Faster innovation
  • More inclusive access to credit

Human oversight will remain central to underwriting and credit decisions, with the company's proprietary credit models, underwriting policies, and risk management frameworks continuing to guide all lending decisions.

OpenAI Perspective

Nitin Bawankule, Head of Enterprise Sales, India, OpenAI, noted that for financial institutions, AI value lies in helping teams process significant volumes of information more efficiently, improve day-to-day responsiveness, and deliver more impactful customer experiences while maintaining strong governance and human oversight.