Coforge launched two new AI-native solutions, Voyager.AI for real-time personalized customer engagement and FlightFlex.AI for AI-led disruption recovery, targeting the global airline industry.
Voyager.AI uses AI-driven decisioning to create 1-1 personalized offers by unifying booking, loyalty, and behavioral data into a single traveler profile.
FlightFlex.AI combines agentic AI decision support with automated recovery workflows and real-time passenger communication to manage airline disruptions effectively.
The solutions are designed to enhance customer experience, improve operational efficiency, unlock incremental revenue, and increase passenger loyalty for airlines.