Key Announcement Details
Coforge Limited announced it has been honored with the Pega Industry Excellence Award: Government and Public Sector from Pegasystems Inc. (NASDAQ: PEGA). The award recognizes Coforge's transformative work with a leading Scotland-based national telehealth service provider.
Project Details and Impact
The award recognizes Coforge's delivery of a large-scale digital transformation that modernized urgent and out-of-hours care for nearly 6 million citizens across Scotland. The engagement demonstrates Coforge's capability to deliver mission-critical public sector innovation at national scale.
Technical Implementation
Partnering with Pegasystems and Amazon Web Services (AWS), Coforge implemented an AI-powered omnichannel contact center and CRM platform built on Pega Customer Service and Pega Infinity using Constellation architecture. The platform serves as the core system for managing citizen interactions, case workflows, and care navigation across urgent care, mental health, and out-of-hours services.
System Capabilities
The solution replaced fragmented legacy systems with a unified, scalable environment integrating telephony, digital channels, and case management, delivering resilient 24x7x365 support for millions of interactions.
Management Commentary
John Speight, President & EU Geo Business Leader at Coforge, stated: "This recognition underscores Coforge's strength as a native AI engineering firm and a specialized Pega partner, delivering high-impact transformation at scale. By combining deep AI engineering expertise with cloud and platform-led transformation, we are helping build resilient, future-ready ecosystems that fundamentally improve how citizens access critical healthcare services."
Dan Kasun, Global Head of Partner Ecosystem at Pega, commented: "Congratulations to Coforge for receiving the Industry Excellence Awards-Government & Public Sector. This achievement highlights their exceptional expertise in leveraging Pega's powerful capabilities to drive agility and adaptability in Government and Public sector."
Partnership History and Capabilities
Coforge has been a Pega specialized partner for 18+ years, providing Pega implementation, delivery, and testing services along with deep industry expertise. The company maintains 115+ Pega Lead System Architects, more than 2,000 certifications, and 16+ AI-driven solution accelerators across industries.
Industry Coverage
Coforge delivers Pega platform productivity solutions to clients across Government & Public Sector, Healthcare and Life Sciences, Insurance, Energy and Utilities, Banking and Financial Services, Manufacturing, and Travel, Transportation industries.
Company Description
Coforge is described as an AI-native engineering services leader where AI is the foundation of how they design, build, and deliver intelligent solutions. The company uses AI and hyperspecialized industry expertise to engineer autonomous enterprises, combining AI agents with AI-enabled workforce including specialized FDEs in hybrid pod-based delivery units.
Filing Details
The disclosure was submitted to BSE Limited and National Stock Exchange of India Limited by Barkha Sharma, Company Secretary & Compliance Officer of Coforge Limited, on June 09, 2026, at 08:19:28 +05:30.
Financial Impact
Financial impact not quantified in the disclosure.