Launch Overview
CreditNirvana, a Perfios company, announced on 6 October 2026 the launch of ORCA and CognifAI Assist, an integrated AI suite designed to automate debt‑collection and digital‑lending interactions for financial institutions.
Operational Benefits
The suite is reported to reduce collection costs by 40 %, increase connect rates by 30 %, and enable 60‑70 % of collection journeys to be completed without human intervention. CognifAI Assist also delivers a 30 % improvement in end‑to‑end journey completion and a 35 % reduction in handling time.
ORCA Platform
ORCA operates through more than 200 specialised AI agents that coordinate activities across voice, digital, field and legal touchpoints. It sits on top of CreditNirvana’s Maestro debt‑collection platform and follows a four‑layer framework—Signals, Decision, Execution and Measurement—to continuously assess borrower behaviour, delinquency signals, promise‑keeping and channel responses. Lenders set recovery objectives and compliance constraints; ORCA then determines account‑level strategies within those guardrails, with optional human‑in‑the‑loop oversight.
CognifAI Assist
CognifAI Assist is an AI‑driven voice assistant capable of conversing in multiple Indian regional languages as well as Spanish, Mandarin, Arabic and Bahasa. It provides secure visual co‑browsing that highlights fields, pre‑fills data and supports in‑session rate and tenure negotiations, all without requiring any app download. End‑to‑end encryption and field‑level masking protect PAN, OTP and account information.
Deployment Model
The solution is delivered as a non‑intrusive overlay that can be deployed over existing banking portals, mobile applications and third‑party systems without any core‑system overhaul.
Scale
CreditNirvana states that its platform currently orchestrates more than $30 billion in assets under management across over 100 million loan accounts.
Executive Comment
Vinay Sathyanarayan, CEO of CreditNirvana, said the suite extends an “agentic AI layer across the lending lifecycle” to make interactions more contextual, efficient and compliant while delivering measurable business outcomes.
Regulatory and Compliance
ORCA operates within lender‑defined compliance guardrails and incorporates a measurement framework with baselines, controls and outcome attribution to ensure adherence to regulatory standards.