Datamatics Global Services Limited announced through a press release dated September 08, 2026, that it has expanded its digital transformation engagement with a leading integrated pet care company from the USA. The client company operates 30+ veterinary centres along with grooming, day-care, boarding, and wellness services.
Contract Details
Datamatics will implement an AI-powered voice agent solution for the US-based pet care company. This represents another phase of their ongoing digital transformation partnership. The solution is designed to enhance customer experience, streamline service delivery, and improve operational efficiency across the client's growing network.
Technical Specifications
The AI-powered voice agent solution will leverage Google Cloud technologies and advanced conversational AI capabilities. It is designed to deliver scalable, intelligent, and seamless customer interactions.
Functional Capabilities
The solution will automate routine customer interactions including:
- Answering frequently asked questions
- Appointment scheduling
- Prescription refill requests
- Proactive customer reminders
Operational Benefits
The implementation will provide operational insights through call transcripts and analytics, enabling the client to continuously improve service quality while reducing administrative effort for its care teams.
Expected Outcomes
The solution is expected to:
- Improve response times
- Simplify appointment and prescription management
- Increase customer satisfaction
- Create a scalable customer engagement model
- Support the client's continued growth
- Deliver a seamless experience for pet owners
Management Commentary
Rahul Kanodia, Vice Chairman and CEO of Datamatics, stated: "We look forward to this next exciting phase of partnership with the client on their digital transformation journey. Our continued engagement reflects a shared commitment to creating smarter, more connected customer experiences through AI. By automating routine interactions and simplifying service delivery, this solution will help the client improve responsiveness, enhance operational efficiency, and enable its teams to dedicate more time to delivering outstanding care."
Financial Impact
Financial impact not quantified in the disclosure.
Company Background
Datamatics (BSE: 532528 | NSE: DATAMATICS) enables enterprises to go Deep in Digital to boost their productivity, customer experience, and competitive advantage. The company's portfolio spans across three pillars including Digital Technologies, Digital Operations, and Digital Experiences. It has established products in Intelligent Document Processing, Robotic Process Automation, AI/ML models, Smart Workflows, Business Intelligence, and Automatic Fare Collection. Datamatics caters to a diverse global clientele across Banking, Financial Services, Insurance, Healthcare, Manufacturing, International Organizations, and Media & Publishing. The Company has a presence across four continents with significant delivery centres in the USA, India, and the Philippines.