Datamatics Global Services Limited announced that SBI Life Insurance has appointed the company to implement its Agentic AI-powered TruAI Underwriting solution to transform underwriting operations. The press release disclosure was submitted to BSE and NSE on May 27, 2026, signed by Divya Kumat, President, Chief Legal Officer and Company Secretary (FCS: 4611).
Nature of Collaboration
SBI Life Insurance, one of India's most trusted life insurers, has engaged Datamatics to redefine underwriting operations using Agentic AI-powered automation. The collaboration focuses on implementing Datamatics' TruAI Underwriting solution for complex medical underwriting cases.
Solution Details
The TruAI Underwriting platform is designed to assist underwriters in handling complex medical underwriting cases with greater speed, consistency, and insight. The solution:
- Ingests and analyzes documents including medical reports, declarations, and laboratory results
- Extracts key medical parameters and highlights potential risk indicators
- Generates consolidated digital case summaries
- Provides intelligent decision support using underwriting rules and historical outcomes
- Features self-learning capabilities that continuously enhance risk evaluation over time
- Maintains final decision authority with human underwriters to ensure governance, accountability, and regulatory compliance
Business Impact and Benefits
The implementation aims to enable SBI Life to:
- Enhance decision-making capabilities
- Improve operational efficiency
- Elevate overall customer experience
- Operate faster and significantly reduce operational costs
Management Commentary
Rahul Kanodia, Vice Chairman and CEO of Datamatics, stated: "At Datamatics, we are making strategic investments in AI, and Agentic AI to solve complex enterprise problems. Solutions like TruAI Underwriting demonstrate how these investments are translating into tangible business impact for our customers. We are happy to engage with SBI Life Insurance and showcase how intelligent AI agents can transform complex insurance underwriting process, assisting SBI Life operate faster and significantly reduce operational costs."
About SBI Life Insurance
The disclosure includes background information on SBI Life Insurance:
- Incorporated in October 2000, registered with IRDAI in March 2001
- Authorized capital: ₹20.0 billion, paid-up capital: ₹10.0 billion
- Assets under Management (AuM): ₹4,871.6 billion (as of March 31, 2026)
- Extensive distribution network with 1,230 offices, 29,344 employees, approximately 282,001 agents, 84 corporate agents, 9 bancassurance partners with over 40,000 partner branches, and 160 brokers
About Datamatics Global Services Limited
Datamatics is described as a Digital Technologies, Operations, and Experiences company providing intelligent solutions for data-driven businesses. The company portfolio spans Digital Technology Solutions, Business Process Management and Engineering Services powered by Artificial Intelligence, with established products in Robotic Process Automation, Intelligent Document Processing, Business Intelligence and Automated Fare Collection.