Datamatics announced expansion of its engagement with a leading American InsurTech firm to include mission-critical insurance processes.
The expanded scope covers Claims, Collections, Underwriting and Customer Service using AI-led quality assurance and intelligent automation.
The solution aims to improve first-call resolution, reduce transfer rates, and elevate quality benchmarks beyond 90% for the client.
CEO Rahul Kanodia highlighted the combination of AI with deep process expertise to transform client operations and unlock growth.