The Employees' State Insurance Corporation (ESIC), under the Ministry of Labour & Employment, has rolled out a comprehensive Centralized Online Patient Feedback System across all its Hospitals and Dispensaries nationwide.
The system is designed to capture direct citizen feedback on critical service parameters: cleanliness of the facility, behaviour of the medical staff, and availability of requisite medicines.
Multiple feedback channels are available: Automated SMS Links sent immediately after availing services through the ESIC HIS (Dhanwantri) Module, On-Site QR codes displayed on multilingual posters at OPDs and hospital locations, and a Web Portal through the official ESIC website.
The system features real-time validation of IP details through an OTP verification process and mechanisms for duplicate feedback prevention.
The platform provides comprehensive multilingual support to cater to India's diverse workforce.
The system integrates role-based digital dashboards for continuous, real-time performance monitoring across three administrative tiers: Headquarters Level, Regional Offices Level, and Local ESI Health Facilities Level.
The system automatically flags any service ratings below 3 for immediate corrective action by relevant authorities.
The platform supports performance ranking of all healthcare facilities to promote continuous improvement and institutional accountability.
