Key Performance Metrics and Achievements

The FY2025-26 ESG Report details significant environmental, social, and governance performance metrics:

Environmental Performance:

  • 30.55% reduction in market-based Scope 2 emissions
  • 21.76% of total energy sourced from renewable energy
  • Net Zero emissions target by 2050, validated by Science Based Targets initiative (SBTi) in July 2026

Social Performance:

  • 48.54% women across the workforce
  • More than 3.7 million learning hours delivered during the year
  • 79,005 lives impacted through community initiatives
  • Zero cybersecurity and data privacy incidents recorded

Governance and Framework Developments:

  • Completed Double Materiality Assessment (DMA) and Climate Risk Assessment (CRA)
  • Strengthened alignment with global ESG frameworks including GRI Standards 2021, TCFD, IFRS S2, and TNFD
  • Scope 1, Scope 2 and Scope 3 greenhouse gas inventory and BRSR Core KPIs underwent independent assurance
  • Insights from assessments integrated into Enterprise Risk Management (ERM) framework

External Recognition and Validation

Firstsource received significant external recognition during FY2025-26:

  • S&P Global Corporate Sustainability Assessment score of 87, ranking first globally among Professional Services sector companies
  • Placed in top 1% globally among 9,200 companies assessed by S&P Global
  • Included in S&P Global Sustainability Yearbook for third consecutive year
  • Golden Peacock Award for ESG 2025
  • 3rd Prithvi Awards ESG recognition
  • EcoVadis Bronze Medal

Strategic Framework and Philosophy

The company operates under the FirstConscious integrated ESG framework and operating philosophy, which embeds ESG considerations into:

  • Governance structures
  • Strategic planning processes
  • Operational execution
  • Performance management systems
  • Enterprise-wide decision-making

Global Participation and Reporting Standards

Firstsource participates in multiple global platforms including:

  • CDP (Carbon Disclosure Project)
  • S&P Global Corporate Sustainability Assessment
  • UN Global Compact
  • BRSR (Business Responsibility and Sustainability Reporting)

Business Context and Operations

Firstsource Solutions Limited is an RP-Sanjiv Goenka Group company serving as a global intelligence partner to enterprises across healthcare, banking and financial services, communications, media, technology, retail, and utilities. The company operates across the US, UK, India, Philippines, Mexico, Romania, Trinidad & Tobago, South Africa, and Australia with over twenty-five years of domain expertise.

Document References

The complete ESG Report is available at: https://media.firstsource.com/Landing-pages/ESG/PDF/ESGReportFY2025_26.pdf