Acquisition Details

Fusion BPO Services Limited, a UK-based wholly owned subsidiary of Fusion CX Limited, has executed a Share Purchase Agreement to acquire 100% of the share capital of three German companies: impacx solutions GmbH, tel-inform solutions GmbH, and impacx services GmbH (collectively "impacx"). The binding agreement was effective November 1, 2026.

Financial and Operational Metrics

  • impacx recorded approximately €11.9 million (about $13.2 million) in revenue in 2025
  • The company employs around 250 multilingual employees with nearshore partners in Croatia and Greece
  • Serves more than 270 clients across Germany, Austria, Switzerland, Netherlands, Belgium, Luxembourg, France, and Great Britain
  • Works with over 20 well-known brands in telecom, insurance, retail, and consumer goods

Strategic Assets Acquired

  • impacx Data Hub: Proprietary AI-native platform that runs AI voice bots, quality assurance, and workflow control, connecting to more than 20 enterprise client systems
  • tel-inform business: Subscription-based virtual front-office business serving approximately 250 professional practices and midsized companies
  • Client base: Established presence in German-speaking European markets where Fusion CX had no prior delivery operations
  • AI capabilities: impacx has operated AI in live client operations since 2018 with Works Council agreements for AI deployment in place

Management Commentary

Pankaj Dhanuka, MD & CEO of Fusion CX: Cited impacx's long-term client relationships (one client since 2003), AI operational experience since 2018, and multilingual capabilities as key reasons for the acquisition. This represents Fusion CX's 17th overall acquisition and first in Germany.

Bernhard Sack, CEO and owner of impacx: Stated that scaling the AI platform required more investment than a mid-sized German company could provide alone, leading to the decision to join Fusion CX.

Regulatory Status and Timeline

The acquisition is subject to regulatory and statutory approvals. The press release was made available on the company website at www.fusioncx.com in accordance with Regulation 46 of the SEBI Listing Regulations.

Company Background

Fusion CX: Founded in 2004, headquartered in Kolkata, India. Handles voice, email, chat, social media, and messaging for clients across multiple sectors with 15,500+ employees across 42 locations in 14 countries.

impacx: Headquartered in Kleve, Germany with a second site in Krefeld. Has 30 years of sales and service experience, tracing roots to a family business founded in 1846, working in customer experience since 1996.

Forward-looking Statements

The press release contains forward-looking statements subject to risks and uncertainties, with no obligation to update except as required by law.