Gupshup Wins Meta Partner of Year, Third

Gupshup Wins Meta Partner of Year, Third

On July 15, 2026, Gupshup Technologies announced that it has been named Meta’s ‘Partner of the Year’ for the third time, underscoring its continued leadership in delivering Meta’s latest AI innovations to enterprises at scale. The award reflects Gupshup’s status as one of Meta’s largest Solution Partners and its early adoption of new capabilities across the WhatsApp Business Platform.

Gupshup was prominently featured at recent Meta events in London and Mumbai, where it educated business leaders on elevating WhatsApp‑based customer interactions. The company also collaborated with Meta during the private‑beta phase of Meta Business Agent, helping shape best‑practice guidelines for enterprise deployments.

Most notably, Gupshup powered the world’s first enterprise deployment of Meta Business Agent on WhatsApp for Treebo Hospitality Ventures, enabling customers to discover hotels, browse properties, compare options, receive personalized recommendations, and complete bookings through natural‑language conversations. In addition to Business Agent, Gupshup has enabled enterprises to adopt Meta’s Direct Send API, Max Bid, and WhatsApp Voice, enriching customer journeys across marketing, commerce, and support.

The firm announced the launch of SuperAgent, a tool designed to simplify the setup and configuration of advanced AI‑driven customer experiences, allowing enterprises to focus on journey design rather than infrastructure orchestration.

Today, Gupshup’s conversational AI platform is used by more than 50,000 businesses in over 100 countries, spanning banking, retail, e‑commerce, travel, healthcare and other sectors. These enterprises engage customers across more than 30 messaging and voice channels, while Gupshup’s partner network exceeds 3,000 global partners and the platform processes tens of billions of messages each year.

"AI is transforming customer engagement by enabling intelligent, personalized experiences that drive real business outcomes," said Beerud Sheth, Co‑founder and CEO of Gupshup. "Our long‑standing collaboration with Meta and our firm commitment to innovation are helping enterprises accelerate AI adoption for customer engagement at scale."