Collaboration Details
HCLTech, Circles and GreySkies announced their participation in the TM Forum Catalyst Program, a collaborative innovation initiative that brings together Communication Service Providers (CSPs) and technology partners to co-create and showcase next-generation solutions for the telecommunications industry.
Project Participants
The collaboration includes leading telecom operators: Circles.Life, KDDI, Orange and TELUS, working jointly to develop a new AI-powered multiagent framework.
Solution Description
The initiative aims to unify customer experience, network operations and business processes into an intelligent, real-time operational ecosystem. The solution is designed to:
- Accelerate end-to-end automation
- Enhance service assurance
- Improve customer engagement
- Unlock new monetization opportunities through AI-driven insights
Technology Integration
The collaboration combines:
- Circles' AI-native digital telco platform and customer engagement capabilities
- GreySkies' AI-enabled network operations
- HCLTech's AI-led automation
Integrated through TM Forum Open APIs within an Open Digital Architecture (ODA) framework
Functional Capabilities
The solution enables telecom service providers to:
- Analyze customer and network signals in real time
- Anticipate issues
- Drive autonomous decision-making across the enterprise
- Support transition to self-optimizing networks
- Improve operational efficiency
- Accelerate insight-to-action
- Enhance customer lifetime value
Executive Commentary
Sanjay Kaul, Chief Revenue Officer at Circles: "As service providers look to meet rising customer expectations, AI will play a critical role in delivering more personalized, anticipatory and seamless experiences. Through this collaboration, we are bringing together complementary capabilities to help operators connect customer insights with network and business operations in real time."
Dr. Ibrahim Ghaleb, Chief Operating Officer at GreySkies: "Autonomous operations start with truly understanding the network. By bringing AI-driven observability and assurance into this Catalyst, we are helping operators anticipate and resolve issues before customers ever feel them. Together with Circles and HCLTech, we are showing how intelligent network operations connect directly to customer and business outcomes."
Anil Ganjoo, Chief Growth Officer and Global Head of Telecom, Media and Technology at HCLTech: "Inclusion in the TM Forum Catalyst program reflects our commitment to co-innovate with the global telecom ecosystem and accelerate the industry's transition to AI-driven, autonomous operations. We are enabling service providers to deliver more intelligent, agile and differentiated customer experiences at scale."
Event Showcase
The Catalyst projects will be showcased at TM Forum's DTW Ignite event in Copenhagen, bringing together industry leaders to explore collaborative innovation and the future of telecommunications transformation.
Company Background Information
Circles: Founded in 2014, global technology company with SaaS platform for telco operators, partners with operators across 14 countries and 6 continents including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel. Backed by Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI.
GreySkies: Provides telecom operators and large enterprises with AIOps Service Assurance platform offering full-stack observability across networks, infrastructure, applications, and services with AI-driven anomaly detection, event correlation, and automation.
HCLTech: Global technology company with more than 227,000 people across 60 countries, delivering capabilities in AI, digital, engineering, cloud and software. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion. Serves Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services verticals.