Partnership Overview
Hexaware Technologies (NSE: HEXT) and SmartRent, Inc. (NYSE: SMRT) announced a strategic partnership aimed at transforming SmartRent’s customer operations and revenue processes through AI‑native solutions. The announcement was issued from Mumbai, India, Iselin, New Jersey, and London on 6 July 2026.
Scope of Collaboration
The partnership will be executed across three connected workstreams:
1. AI‑native Customer Experience – Hexaware will implement advanced Voice AI agents and an intelligent orchestration layer that integrates voice, email, and chat channels, intended to raise the quality and satisfaction of SmartRent’s support services.
2. Intelligent Bill‑to‑Cash Platform – Hexaware will deploy and manage an adaptive suite of bill‑to‑cash solutions that consolidate data, insights, actions, and personnel to improve revenue‑operations outcomes and reduce days sales outstanding (DSO).
3. Salesforce Revenue Cloud Advanced – Hexaware will implement Salesforce Revenue Cloud Advanced to revamp SmartRent’s lead‑to‑order process, delivering faster quote cycles, stronger pricing governance, and a unified view of the revenue pipeline.
Expected Business Impact
The collaboration emphasizes total cost of ownership and measurable business impact, targeting faster quote cycles, enhanced pricing controls, improved DSO, and sustained competitive advantage for SmartRent.
Executive Comments
Eravi Gopan, President & Global Head – Technology, Products, and Platforms at Hexaware, stated that enterprises need speed, contextual AI, and an AI‑native workforce to create a competitive moat, which the partnership will provide. Suresh Kumar Bennet, Executive Vice President & Global Head – Business Process Services at Hexaware, highlighted the combination of domain expertise with Voice AI and redesigned workflows to deliver an adaptive operations platform. Frank Martell, President & CEO of SmartRent, noted that customers expect fast, intelligent, and dependable service, and the partnership supplies the operational depth and technology foundation to meet that demand at scale.
About Hexaware
Hexaware is a global technology and business process services company listed on the NSE (HEXT). It offers digital transformation, technology, and business process services worldwide.
No financial figures, amounts, or percentages are disclosed.