Date: June 30, 2026
Product Launch Details
Hexaware Technologies Limited announced the launch of Tensai® for Reasoning Ops, described as the first generally available operating stage of its Tensai® Agentic ITOps platform. The platform brings evidence-based agents to IT operations, shifting the focus from resolving demand faster to removing it altogether.
Technology Overview
Tensai® for Reasoning Ops uses agents that read live operational signals, reason over enterprise context, and recommend evidence-backed actions, while human experts validate and execute. The platform grounds decisions in operational context from observability, configuration management database (CMDB), topology, change, and dependency data.
Key Differentiators
- Evidence first: No recommendation is made without supporting signal and context
- Policy-aware: Every decision is checked against risk and policy before reaching humans
- Cross-tower: Agents reason across silos that humans and scripts treat as separate
- Self-improving: Every validated outcome improves subsequent decisions
Performance Benchmarks
Measured against each customer's pre-AI baseline, Tensai® for Reasoning Ops is benchmarked to target:
- 25–40% faster MTTR (Mean Time to Resolution)
- 35–45% lower manual touch
- 10–18% lower cost-to-serve
- 10–20% better SLA and user experience
- 5–12% lower incident demand
Results will vary by environment and will be validated through customer-specific baselining and the Tensai® Customer Value Scorecard. The product is available now to mid-to-large enterprises.
Executive Commentary
R Srikrishna, CEO & Executive Director, Hexaware stated: \"With Tensai® for Reasoning Ops, we're helping enterprises move from reactive support to more autonomous, self-healing IT operations. The platform brings reasoning, evidence, and governance into operational decisions, helping clients reduce manual intervention, improve SLA reliability, and build a stronger path toward preventive operations.\"
Siddharth Dhar, President & Global Head – AI, Hexaware added: \"As enterprises adopt AI in IT operations, the opportunity is to go beyond faster ticket resolution and move toward reducing predictable demand before it enters the IT operations queue. Tensai® for Reasoning Ops helps organizations address the causes of demand rather than simply responding to it.\"
Maturity Journey
Tensai® for Reasoning Ops represents the first live stage in Hexaware's Tensai® maturity journey from Traditional Ops and Automation Ops to Autonomous Ops and Preventive Ops. Early outcomes focus on improving operational efficiency, service quality, and demand reduction.