Hexaware Announces Tensai® for Reasoning Ops

Hexaware Technologies (NSE: HEXT) issued a press release on June 30, 2026 from Mumbai, India; Iselin, New Jersey; and London, announcing the general availability of Tensai® for Reasoning Ops, the first generally available operating stage of its Tensai® Agentic ITOps platform.

The platform introduces evidence‑based AI agents that continuously ingest live operational signals from observability tools, configuration management databases, topology, change, and dependency data. These agents reason across the aggregated signals, enterprise context, and policy constraints, then generate evidence‑backed recommendations. Human experts validate each recommendation before execution, creating a governed loop that moves from detection through evaluation, verification, action, and learning, governed by the principle “no signal, no safe action.”

Four distinguishing principles underpin the solution:

  • Evidence first – recommendations are issued only when supported by concrete signals and contextual data.
  • Policy‑aware – every decision is checked against risk and policy rules before reaching a human.
  • Cross‑tower – agents operate across silos that traditional scripts treat as separate, enabling holistic reasoning.
  • Self‑improving – validated outcomes feed back into the model, improving subsequent decisions.

Tensai® for Reasoning Ops represents the live stage in Hexaware’s Tensai® maturity journey, progressing from Traditional Ops and Automation Ops to Autonomous Ops and ultimately Preventive Ops. Early outcomes are measured against each customer’s pre‑AI baseline using the Tensai® Customer Value Scorecard. Hexaware benchmarks the solution to achieve 25‑40% faster mean‑time‑to‑repair (MTTR), 35‑45% lower manual touch, 10‑18% reduced cost‑to‑serve, 10‑20% better SLA and user experience, and 5‑12% lower incident demand. Results will vary by environment and will be validated through customer‑specific baselining.

The offering is now available to mid‑to‑large enterprises worldwide.

Executive comments

  • R Srikrishna, CEO & Executive Director of Hexaware, stated that the platform moves enterprises from reactive support to self‑healing IT operations, reducing manual intervention, improving SLA reliability, and paving the way toward preventive operations.
  • Siddharth Dhar, President & Global Head – AI at Hexaware, emphasized that the opportunity lies in reducing predictable demand before it reaches the IT operations queue, rather than merely accelerating ticket resolution.

About Hexaware

Hexaware is a global technology and business process services company listed on the NSE under the ticker HEXT. It delivers digital transformation services, including building, transforming, running, and optimizing technology and business processes for enterprises worldwide. For more information, visit https://hexaware.com.

---