Overview
Hexaware Technologies (NSE: HEXT) issued a press release on 17 August 2026 from Mumbai announcing the introduction of the Zero Friction Enterprise, a delivery framework intended to remove operational and technological friction that hampers enterprise performance.
Framework Description
The Zero Friction Enterprise is built around six pillars:
- Zero Vulnerability – zero‑trust, identity‑first cybersecurity designed to identify and contain threats earlier.
- Zero Tech Debt – modernization initiatives aimed at reducing technical debt and accelerating change.
- Zero Backlog – AI‑native engineering that moves teams from requirements through build, test, and release.
- Zero Defects – AI‑led quality engineering that catches issues earlier and reduces rework.
- Zero Tickets – AI‑led operations that anticipate and resolve incidents before they reach users.
- Zero License – an agent‑built capability that enables enterprises to own more business logic and lessen dependence on per‑seat software licenses.
These pillars rest on a foundational layer called Infinite Trust, which spans data readiness, security, governance, and observability to allow AI to operate securely and responsibly at enterprise scale.
Delivery Model
Hexaware’s delivery model leverages an AI‑led, human‑intelligence‑enhanced approach anchored by Zerovity™, described as an AI delivery layer that provides governed coordination across the estate. Zerovity™ creates a single pane of glass for migration, modernization, agentic software development, AIOps, release, cloud operations, and enterprise workflows, breaking down traditional silos.
President & Global Head of Digital IT Operations & AI, Siddharth Dhar, stated that AI now offers enterprises a connected view across infrastructure, operations, engineering, service, and business workflows, and that the agentic cognitive layer gives clients a unified command center for applying intelligence and improvements.
Leadership Commentary
CEO & Executive Director R. Srikrishna said the vision is to help every customer become a Zero Friction Enterprise by deeply understanding each client’s constraints and addressing them with a combination of AI, expertise, and judgment.
Strategic Intent
Hexaware positions the Zero Friction Enterprise as a means for clients to advance toward their “North Star” with greater speed, clarity, and control, converting the removal of friction into “infinite momentum.”
About Hexaware
Hexaware is a global technology and business process services company with offices worldwide, offering digital transformation at scale through building, transforming, running, and optimizing technology and business processes. The press release was distributed via PRNewswire under an arrangement with the source.