Overview

Hexaware Technologies (NSE: HEXT), a global IT solutions and services provider, and SmartRent, Inc. (NYSE: SMRT), a technology platform for apartment communities, announced a strategic partnership aimed at transforming SmartRent’s customer operations and revenue processes through AI‑native solutions.

Key Components of the Partnership

  • AI‑native Customer Experience – Hexaware will deploy advanced Voice AI agents and an intelligent orchestration layer that integrates voice, email and chat channels, intended to raise SmartRent’s customer support quality and satisfaction.
  • Intelligent Bill‑to‑Cash Platform – Hexaware will design, implement and manage an adaptive suite of bill‑to‑cash tools that consolidate data, generate insights and coordinate actions and personnel, with the goal of improving days‑sales‑outstanding (DSO) and overall revenue‑operations performance.
  • Salesforce Revenue Cloud Advanced Implementation – Hexaware will modernise SmartRent’s lead‑to‑order workflow by implementing Salesforce Revenue Cloud Advanced, which is expected to shorten quote cycles, enforce stronger pricing governance and deliver a unified view of the revenue pipeline.

Executive Comments

Eravi Gopan, President & Global Head – Technology, Products, and Platforms at Hexaware, stated that enterprises need an operating model where AI, technology, processes and workforce are aligned, and that the partnership builds such a model for SmartRent. Suresh Kumar Bennet, Executive Vice President & Global Head – Business Process Services at Hexaware, added that the combined expertise in domain knowledge, Voice AI and AI‑ready data will create an adaptive operations platform that accelerates revenues. Frank Martell, President & CEO of SmartRent, said the collaboration provides the operational depth and technology foundation required to deliver fast, intelligent and dependable service at scale.

Expected Outcomes

The partnership targets faster quote cycles, enhanced pricing governance, a unified revenue pipeline, improved customer experience across multiple channels, and better DSO through a smarter bill‑to‑cash process. Total cost of ownership and measurable business impact are highlighted as central objectives.

Contact and Disclaimer

The release was issued on 6 July 2026 from Mumbai, India, Iselin, New Jersey and London, and is distributed by PRNewswire under an arrangement with Hexaware Technologies Ltd. The disclaimer notes that PTI assumes no editorial responsibility.