Date: September 25, 2026

HGS Business Transformation Update (Presented by Venkatesh Korla, Global CEO)

Strategic Direction

  • HGS is combining industry expertise, customer experience capabilities, data/technology/AI, and human judgment to help clients build loyalty and competitive advantage
  • The company introduced a new brand identity in March 2026 reflecting its transformation and future direction
  • Transformation strategy focuses on: Expanding AI-enabled solutions, Building repeatable industry-led offerings, Increasing multi-tower engagements, Co-creating with clients, Moving from PoCs to PoVs, Strengthening global delivery and partnerships

Client Success Metrics

Marketing Solutions:

  • Beauty Products Innovator: AI framework identifies market shifts 4-8 weeks ahead, automates 60-70% of research effort

Sales Solutions:

  • Medical Device Manufacturer: AI-driven patient engagement via Speech AI achieved 50% more patient engagement, 35-45% increased potential sales, <5 second response to patient queries

Service Solutions:

  • Local Government Authorities: AI-augmented CHC checklist preparation reduced time from 4+ hours to 30 minutes per checklist, ≈0% rework rate, 40+ practitioners scaling across 3 councils

Operations Solutions:

  • Leading CPG Food Company: Connected planning achieved $1M+ in potential savings, 85% reduction in manual intervention, 85% process automation

Compliance Solutions:

  • Mid-size US Bank: AI for fraud monitoring achieved 100x increase in analyst productivity, <200 seconds per case processing time, 60% false positive reduction

Business Performance

  • Client NPS reached 60 with HGS in top quartile
  • FY2026 was best-ever year for new client wins with 79 new logos
  • Pipeline growing across service lines and multi-tower opportunities

NXTDIGITAL Media Group Update (Presented by Vynsley Fernandes, Whole-time Director and CEO)

Current Operations

  • Connects over 4 million homes through digital cable, HITS satellite service, and wired broadband
  • Presence in 4,500+ pin codes across 1,500 cities and towns (HITS satellite and digital cable)
  • Broadband presence across 350+ cities and towns
  • 200,000 kms of partner & owned network with 15,000 franchisee networks
  • OneOTT broadband vertical awarded "Best Future Ready Network of the Year 2025-26" at BCS Ratna Awards

Enterprise Business

  • CelerityX enterprise business delivered 5,000+ links in FY26
  • Provides seamless India connectivity leveraging 15,000+ partners in 4,500+ pin codes

Project GANGA Initiative

  • Government Assisted Network for Growth & Advancement vision of Uttar Pradesh Chief Minister Yogi Adityanath
  • Implemented by State Transformation Commission (STC) in association with Hinduja Group's broadband vertical
  • Aims to create locally operated micro-broadband entrepreneurs (Digital Service Providers or DSPs)
  • Each DSP deploys fiber network serving 200-300 households
  • Estimated creation of ~100,000 indirect jobs in sales, service support, billing, customer services

Project GANGA Milestones

  • MOU signed with Uttar Pradesh Government in March 2026
  • Formal launch by Chief Minister Yogi Adityanath on June 9, 2026
  • 3,000+ applications received on Project GANGA website & portal
  • 600+ applicants trained in business, technical & operational aspects
  • First 10 DSP networks connected and ready for rollout

Services Portfolio under Project GANGA

  • Wired high-speed broadband (GANGA Fiber)
  • IPTV (Internet Protocol Television)
  • Access to OTT platforms (Netflix, YouTube, etc.)
  • CCTV deployment solutions
  • Public WIFI solutions
  • Enterprise connectivity
  • Cybersecurity solutions for enterprises

FY2027 Outlook

Broadband & CelerityX Enterprise: Continue growth in broadband retail business expanding into Tier II/III markets; expand into new verticals for corporate customers

Digital Television: Focus on customer retention in high ARPU markets with innovative strategies and cost discipline