Date: September 29, 2026

Presentation Content Summary

Market Opportunity and Growth Context

India's General Insurance Market Potential:

  • 42% of vehicles on Indian roads are uninsured (protection gap)
  • India's motorization rate: 33 vehicles per 1,000 people
  • Health insurance coverage gap: 400 million individuals lack health insurance cover ("missing middle")
  • Gen Z consumers account for ~43% of consumer spend
  • Commercial lines opportunity: Total capex announced in FY26 exceeded $26 trillion
  • Natural catastrophe risk exposure: ~93% of India's assets exposed to nat-cat risk are uninsured

Digital Transformation Strategy

Digital Operating Capacity:

  • Company has built in-house technology capabilities creating differentiated digital advantage
  • Digital ecosystem powers the entire insurance value chain

Digital Distribution:

  • Expanding reach across every channel
  • Since FY25: Achieved coverage in target two-wheeler dealership universe (active dealerships across 4 OEM makes)

Product Innovation and Underwriting:

  • Faster product creation capabilities
  • AI-powered underwriting expanding ability to serve diverse risk needs
  • Tele-underwriting automation implemented

Risk Management Capabilities

Proactive Risk Management:

  • Real-time risk signals enable early intervention before loss
  • Share of P&C large-cat losses: <5% (vs. >10% market share)
  • Monitored 95 red-alert events across 36 cities
  • Connected 135,000+ commercial customers during monsoon season (from April 1, 2026 onwards)
  • Connected 870,000+ car owners during monsoon season
  • Automated Weather Alert System operational using IMD (Indian Meteorological Department) and GDACS (Global Disaster Awareness and Coordination System) data

Claims Transformation

Digital Claims Processing:

  • Average claims settlement time: 3.3 days
  • 19 percentage points better than previous benchmarks
  • 87% digital claims processing rate
  • Digital First Notice of Loss (FNOL)
  • AI-enabled assessment
  • Faster settlement capabilities
  • One connected claims experience with AI-enabled across the entire claims journey (intimation, inspection, assessment, settlement)

Digital Servicing Economics

Service Channel Transformation:

  • Digital scale is changing the servicing mix
  • Voice bot implementation for voice-led service journeys
  • Chat bot for digital self-service
  • Email bot for automated intent resolution
  • Visual IVR for guided service journeys
  • Right channel, right journey approach implemented

Digital Retention and Growth

Renewals Transformation:

  • Re-engineering renewals across customer proposition, distribution, intelligence and engagement
  • Cross-product ecosystem deepening customer relationship

Financial Targets

Profitability Guidance:

  • Target to sustain Return on Equity (RoE) at 17% - 20%
  • Consistent direction driving profitable growth