Date: May 26, 2026

Corporate Overview

ICICI Lombard is one of India's largest private sector general insurance providers headquartered in Mumbai, operating since 2000 with 341 branches across 28 states and 9 Union Territories. Market share stood at 8.5% based on GDPI in FY2026. The company maintains a solvency ratio of 2.67x against the regulatory requirement of 1.50x.

ESG Performance Dashboard

Financial Performance

  • Gross Direct Premium: ₹287.12 billion in FY2026 (up from ₹268.33 billion in FY2025)
  • Return on Average Equity: 17.8% (18.1% excluding wage code impact of ₹0.55 billion)
  • Combined Ratio: 103.4% in FY2026 (102.8% in FY2025)
  • Taxes paid: ₹46.64 billion in FY2026 (₹42.56 billion in FY2025)

Key Initiatives

Financial Inclusion:

  • 15.1 million policies issued in social sector in FY2026
  • Accelerated MSME resilience through tailored insurance solutions

Health & Well-being:

  • 4.1% market share in Retail Health segment (3.3% in FY2025)
  • 394 lives impacted by Santulan Employee Assistance Programme
  • 543,031 tele-consults via IL TakeCare App since inception
  • 38,185 healthcare network providers

Digital Transformation:

  • 99.6% policies issued digitally in FY2026
  • 63.5% cashless authorization through AI for GHI in March 2026
  • 21.0 million IL TakeCare App user downloads since inception

Environmental Performance

Energy Management

  • Total energy consumption: 50,540.17 GJ (20,272.07 GJ renewable + 30,268.10 GJ non-renewable)
  • Renewable electricity usage: 41.2%
  • LED coverage: 98.6% of offices
  • Energy intensity: 0.17 GJ/million rupees of turnover

GHG Emissions

  • Scope 1: 246.58 MTCO2e
  • Scope 2: 5,712.96 MTCO2e
  • Scope 3: 39,303.12 MTCO2e (including new categories Purchased Goods & Services and Capital Goods)
  • GHG emissions avoided due to renewable electricity: 3,998.10 MTCO2e

Resource Management

  • Rainwater harvested: 10.14 million liters at corporate office
  • Waste recycled: 36.33 MT (including 19.14 MT paper, 14.16 MT e-waste)
  • Sanitary waste managed responsibly: 0.66 MT

Social Performance

Workforce Diversity

  • Total employees: 15,008
  • Women representation: 27.6% (26.0% in FY2025)
  • New female agents: 31.2% of total onboarded
  • Employee hiring rate: 27.0%
  • Employee turnover ratio: 27.9%

Employee Development

  • Training investment: ₹295.0 million
  • 93.0% employees received training
  • Average training hours: 42.1 per female employee, 35.9 per male employee
  • Total training hours: 567,215

Customer Engagement

  • Net Promoter Score: 71 for Health and Motor claims (68 in FY2025)
  • Customer grievances resolved in 15 days: 100.0%
  • Average claim settlement days: 8
  • Complaints received: 11,253 in FY2026

Governance Structure

Board Composition

  • 8 Directors total: 63% Non-executive Independent, 25% Non-executive Non-independent, 12% Whole-time Director
  • Average tenure: 5.51 years
  • 7 Board meetings held in FY2026

Committees

  • CSR and Sustainability Committee: 3 Independent Directors + Managing Director and CEO
  • Risk Management Committee: Oversees ESG-related risks
  • ESG Steering Committee: C-suite and management executives

Compliance & Ethics

  • Whistleblower complaints: 21 in FY2026 (12 in FY2025)
  • Sexual harassment cases: 23 reported, 5,476 employees sensitized through training
  • Anti-fraud incidents: 311 cases received
  • Zero cyber incidents reported
  • ISO 31000:2018 certification for risk management

CSR Initiatives

  • Total CSR spend: ₹516.7 million
  • Through ICICI Foundation: ₹354.0 million
  • Road safety: ₹134.8 million, 91,000+ ISI helmets distributed
  • Caring Hands: ₹14.5 million, 50,000+ beneficiaries, 4,000+ employees volunteered
  • Programs implemented across healthcare, environment, and livelihood development

Innovation & Digital Transformation

Technology Adoption

  • AI/ML integration across underwriting, claims, and servicing
  • Omnichannel platforms: WhatsApp, chatbot (RIA), mobile app, website
  • Voice Bot: 24.0% queries resolved within bot, 22.2% inbound calls completed without CRM intervention
  • Visual IVR: 420,602 customers managed, 313,001 monthly claim registrations handled

Digital Metrics

  • 67.0% health reimbursement claims intimated through app
  • 82.0% travel insurance claim intimations via IL TakeCare App
  • 84.0% customers filed e-claim forms in Motor Insurance

Climate Risk Management

  • Board-approved Climate Risk Management Framework
  • TCFD alignment with governance, strategy, risk management, and metrics
  • CAT modeling for natural catastrophe risk assessment
  • Automated Weather Alerting System (AWAS): 0.4 million alerts issued
  • Climate change risk identified as distinct category with defined tolerance thresholds

Responsible Investment

  • ESG integration across 93.5% equity investments and 98.8% corporate bonds
  • Green bond investments: ₹1,360.4 million in Sovereign Green Bonds
  • Government securities: 34.9% of portfolio (30.0% mandated)
  • Infrastructure and housing: 20.9% of investments (15.0% mandated)
  • Zero defaults in debt portfolio

Supply Chain Management

  • Material suppliers trained on Supplier Code of Conduct: 80.8%
  • New suppliers onboarded: 290 with due diligence
  • MSME sourcing: 10.7% of total input materials (5.4% in FY2025)
  • Green procurement guidelines implemented

No material disclosures under the following sections: Dividend Declaration, KMP/Board/Auditor Changes, Financial Results (Standalone & Consolidated), Auditor's Report, Disinvestment/Strategic Actions