Announcement
On September 29, 2026, Kraya AI announced from New Delhi that its WhatsApp‑first sales automation platform has crossed the milestone of supporting more than 1,000 small and mid‑sized businesses (SMBs) across India.
Platform Features
Kraya AI builds a structured sales process around WhatsApp, allowing businesses to manage enquiries, qualify leads, automate follow‑ups and track sales conversations without needing a complex enterprise CRM. Key functionalities include an AI Qualification Bot that asks relevant questions before assigning a lead, automated sequences for unresponsive or inactive prospects, Quick Replies, Smart Triggers, lead tags, customised sales stages and a central CRM‑like pipeline that consolidates all WhatsApp interactions.
Client Impact
Company‑reported client data show that businesses using Kraya AI record twice as many lead responses and experience 40% fewer opportunities lost because of delayed follow‑ups. The average sales cycle for these clients has declined from approximately 14 days to fewer than nine days, although outcomes may vary with lead quality, sales volume, messaging and implementation specifics.
Industry Adoption
The platform has found strong use cases in high‑enquiry sectors such as real estate, where brokers and developers receive large volumes of inquiries via property portals and digital ads; education consultancies managing long‑duration student enquiries; and service‑oriented businesses in healthcare, fitness, logistics and similar fields that benefit from automated appointment reminders and re‑engagement of silent prospects. Adoption is also growing in tier‑two and tier‑three cities, where conventional CRM systems are often perceived as expensive or difficult to maintain.
Founder Quote
“Indian SMBs do not necessarily need another complicated system. They need better control over the customer conversations already happening on WhatsApp,” said Abhyank Srinet, Founder of Kraya AI. “Our goal is to help every lead receive a timely response while giving sales teams the structure they need to follow up consistently.”