Initiative Overview

LTM Limited, a Larsen & Toubro Group company, announced it is leading the deployment of Microsoft 365 Copilot across the L&T Group, driving one of India's largest enterprise AI workplace transformations. The enterprise-wide rollout involves enabling Microsoft 365 Copilot for approximately 140,000 employees across the L&T Group.

Business Impact and Demonstrated Results

LTM has already demonstrated significant business impact as the largest adopter of Microsoft 365 Copilot within the L&T Group:

  • LTM's AI-powered assistant RAIma has delivered a 70% improvement in IT and HR query resolution
  • Increased employee engagement and HR productivity by 15%
  • More than 23,000 developers use AI tools daily
  • Supported by a network of over 1,300 AI experts and enablement leads

Deployment Solutions

LTM will spearhead deployment through Microsoft 365 Copilot-supported solutions:

  • Agent A.S.K. (Agent for Stories and Knowledge): A conversational AI tool that accelerates sales by reusing existing content
  • RAIma: Delivers personalized, conversational HR support via chat and voice

Strategic Implications

The deployment reflects L&T Group's commitment to embedding AI into everyday work and accelerating adoption across businesses. This milestone advances L&T's AI transformation journey with a focus on:

  • Industrializing AI to drive productivity
  • Enhancing collaboration
  • Enabling smarter decision-making across functions and geographies

Leadership Commentary

Venu Lambu, Chief Executive Officer & Managing Director, LTM stated: "AI will fundamentally reshape how work gets done and how organizations create value. At LTM, we are empowering every employee with intelligent tools to help them work faster, learn continuously, solve complex challenges, and focus on higher-value outcomes. With Microsoft, we are moving beyond pilots to embed AI responsibly and at scale across the enterprise."

Puneet Chandok, President, Microsoft India and South Asia commented: "This deployment marks a significant shift from early experimentation to scaled, enterprise-wide adoption of AI. By embedding Microsoft 365 Copilot into everyday work, L&T is reimagining how teams operate—unlocking productivity, accelerating decision-making, and creating new value at scale."

Collaboration and Capability Development

LTM has worked closely with Microsoft to scale AI adoption and shape global best practices for enterprise deployments. The collaboration will also help establish responsible AI practices across large, complex organizations, supported by governance frameworks for:

  • Security
  • Privacy
  • Compliance
  • Ethical use

With over 90% of its workforce trained in GenAI, LTM is embedding AI across:

  • Onboarding
  • Learning
  • Delivery
  • Sales
  • Support

Company Background

LTM — a Larsen & Toubro Group company — is an AI-centric global technology services company with over 87,000 employees across 40 countries and a global network of partners. The company's capabilities span integrated operations, transformation, and Business AI.