Mashreq Introduces Generative AI Capabilities to Its Fraud Platform

On 3 November 2026, Mashreq, a leading financial institution headquartered in Dubai serving the MENA region, announced the launch of new generative AI capabilities within its fraud detection platform. The launch was made at Mashreq's Innovation Hub in Dubai and involved senior leadership from both Mashreq and its technology partner, Clari5 – a Perfios Company.

The collaboration targets three priority areas: enhancing the effectiveness of fraud detection, improving analyst productivity, and supporting stronger investigative decision‑making. According to Ahmed Abdelaal, Group Chief Executive Officer of Mashreq, the bank is committed to responsible AI implementation to strengthen operational resilience and maintain customer trust in an increasingly digital financial landscape.

Nitin Chugh, Managing Director and Group CEO of Perfios, emphasized that the generative AI solution aggregates disparate information, accelerates investigations, and augments investigators’ expertise without automating judgement, thereby ensuring rigour and accountability in financial crime management.

Rivi Varghese, Co‑Founder and CEO of Clari5, highlighted that the AI operates on‑premises within the bank’s own environment, remaining auditable, explainable, and under human control, setting an example of enterprise‑grade AI for financial crime.

Rania Nerhal, Group Chief Client Experience & Conduct Officer at Mashreq, noted that the AI’s ability to interpret relevant information enables faster, more consistent, efficient, and precise responses to emerging risks, reinforcing the bank’s ongoing investment in advanced technology.

The new capabilities are designed to deliver two key benefits: a seamless customer experience through faster, more consistent, and more effective fraud detection, and greater consumer trust by reinforcing confidence in the bank’s capacity to protect customers and respond to emerging risks.

About Mashreq

Mashreq is a leading financial institution with a heritage of nearly six decades, offering retail banking, corporate and investment banking, global markets, transaction banking, Islamic banking, wealth management, and treasury services. The bank operates across the UAE, Oman, Qatar, Kuwait, Bahrain, Egypt, Pakistan, Türkiye, India, the United Kingdom, the United States, and Hong Kong, and pursues a robust ESG framework to facilitate sustainable finance and responsible operations.

About Clari5

Clari5, part of the Perfios group—India’s largest B2B SaaS TechFin—provides real‑time financial crime management platforms for banks, insurance companies, telcos, and other financial institutions. The platform, powered by AI‑native capabilities, processes more than 12 billion transactions each month, protects over 1 billion accounts, and is trusted by over 80 banks across more than 30 countries. Perfios serves over 1,000 financial institutions in 18 countries.

Key Figures

  • Over 12 billion transactions processed monthly by Clari5.
  • More than 80 banks in 30+ countries rely on Clari5’s platform.
  • Mashreq’s footprint spans 13 countries across the Middle East, Europe, North America, and Asia.