Strategic Initiative Summary
Mastek Limited and CORT Business Services, a Berkshire Hathaway company, have been awarded the 2026 ISG Paragon Partnership of the Year award for North America. The award recognizes their decade-long partnership focused on digital and business transformation.
Partnership Evolution and Achievements
The partnership began over 10 years ago with application modernization and digital commerce transformation and has progressively evolved to include:
- Digital engineering
- Platform modernization
- AI-led transformation
- Consolidated managed services
Specific Business Outcomes
Mastek designed, built, and launched CORT Furniture Outlet, a business-to-consumer eCommerce platform that enables customers to discover and purchase high-quality used furniture online or in-store at discounted prices. The platform delivered significant measurable results within two weeks of launch:
- 37% increase in online conversion rates
- 69% increase in overall online purchase volume
- 30% increase in organic traffic
Mastek's managed services team continues to support and enhance the platform post-launch.
Future Transformation Roadmap
The partnership is advancing toward an AI-led business transformation roadmap focused on:
- Embedding AI across customer journeys, digital commerce, engineering, and operations
- Accelerating decision-making and automating processes
- Creating new sources of business value
- Evolving toward a "Services as Software" model combining AI, automation, reusable digital capabilities, and outcome-based services
Award Recognition
The ISG Paragon Awards recognize innovative technology and sourcing partnerships that drive business and IT transformation. The award was accepted at the ISG Paragon Awards North America 2026 ceremony on September 24, 2026.
Management Commentary
Sourabh Mukherjee, President of Americas, Mastek: "Great partnerships are built on trust, strong leadership and a shared commitment to business outcomes. Our decade-long relationship with CORT reflects the strength of that collaboration."
Dennis Crawford, VP of Product Development, CORT: "Mastek has been a true strategic partner to CORT, bringing a deep understanding of our business, a willingness to challenge the status quo and a consistent focus on delivering results."
Mithun Shenoy, SVP and Head of Retail, CPG, CMT & Manufacturing, Mastek: "For us, the true measure of digital transformation is the business outcome it creates. Our decade-long partnership with CORT demonstrates what can be achieved when deep industry understanding, technology expertise and a shared commitment to outcomes come together."
Company Background
Mastek (NSE: MASTEK; BSE: 523704) is a global provider of enterprise AI, digital, and cloud services with presence in over 40 countries and approximately 5,000 employees. The company serves key sectors including Public Sector, Healthcare, Retail, Manufacturing, Higher Education, and Financial Services.
CORT Business Services is a Berkshire Hathaway company and leading provider of transition services and furniture rental with operations across the United States, United Kingdom, and global network of partners.