Date: August 06, 2026
KMP / Board / Auditor Changes
- Name: Gaurav Bhatnagar
- Designation: Chief TPA Officer
- Type of change: Appointment
- Effective date: August 06, 2026
- Reporting structure: Will report to the CEO
- Location: Based in Bengaluru
Role Responsibilities
- Lead Medi Assist's TPA business driving operational excellence
- Leverage technology to enhance member experience
- Deepen partnerships with insurers and hospitals
- Drive the next phase of growth for the TPA business
Professional Background
- Brings over 18 years of experience in commercial operations, value creation, and scaling businesses
- Experience across software, consumer, and services sectors
- Most recently: Led sales strategy and revenue operations for Coupang Advertising's e-commerce advertising business in Seoul
- Previous role: Senior Vice President in the Portfolio Value Creation team at Permira (global private equity firm)
- Earlier career: Held product and go-to-market leadership roles at Amazon Europe
Key Achievements Mentioned
- Redesigned operating models at Coupang Advertising
- Built advanced analytics capabilities at scale
- Delivered sustained double-digit revenue growth and productivity improvements
- Worked with portfolio companies across SaaS, consumer, technology-enabled services, and pharmaceuticals
- Focused on operational transformation, customer journey improvement, go-to-market strategy, and M&A value creation
Leadership Comments
Satish Gidugu, CEO, Medi Assist Group:
- "Gaurav has consistently built businesses that are both highly efficient and deeply customer-centric"
- "What sets him apart is his ability to bring data, technology, and high-performing teams together to solve complex problems at scale"
- "Precisely the mindset healthcare administration needs as India moves towards a seamless, cashless future"
Gaurav Bhatnagar:
- "It is my privilege to join Medi Assist at a time when healthcare delivery and claims administration in India are evolving rapidly"
- "Medi Assist sits at the centre of the healthcare ecosystem"
- "The opportunity to shape how millions of members experience care is what drew me here"
Company Business Overview
- Provides health benefits administration services, technology platforms and innovative offerings to the health insurance ecosystem
- Acts as a facilitator between: (a) insurance companies and their policyholders, (b) insurance companies and healthcare providers, and (c) the Government and beneficiaries of public health schemes
- Through Mayfair We Care: Provides benefits administration services to Indian corporates & insurers outside India as well as services global insurers and beneficiaries
- Listed on NSE and BSE