Contract Details
Mphasis Limited has signed an agreement with Social Security Scotland, an executive agency of the Scottish Government, valued at approximately £35.4 million. The contract represents an extension of the existing collaboration between the two entities.
Scope of Work
Under this contract, Mphasis will manage and maintain Social Security Scotland's benefits management platform, specifically the Social Program Management (SPM) case management system. The services include:
- Providing support and maintenance for the core benefits case management platform
- Maintaining access to citizen benefits for approximately 2 million citizens across Scotland
- Ensuring stable, resilient, and high-quality service delivery
- Supporting continuity across the platform for benefit applications, eligibility decisions, and payments
Client Background
Social Security Scotland is one of the largest executive agencies of the Scottish Government, responsible for delivering core benefits to people across Scotland efficiently and securely. The SPM case management system administers a wide range of social security payments including disability and heating support.
Strategic Rationale
According to Ashish Devalekar, Executive Vice President and Head of Europe at Mphasis, the project aligns with the company's broader public sector focus supporting government organizations in running secure, reliable, and future-ready digital services. The agreement helps mitigate risks linked to operational inefficiency and disruption through major incidents.