Announcement
Narayana Health announced that it has received validation for the HIMSS Analytics Maturity Assessment Model (AMAM) Stage 6, making it the first hospital in the Indian Subcontinent and the second in the Asia‑Pacific region to attain this level under the newly introduced AMAM framework.
Significance of the HIMSS AMAM Framework
The HIMSS AMAM framework is a globally recognised benchmark that evaluates how healthcare organisations leverage data, analytics and artificial intelligence to enhance clinical outcomes and patient experience. The model comprises seven stages; stages 6 and 7 denote a highly advanced maturity where predictive and near‑real‑time intelligence are embedded at scale into clinical and operational decision‑making.
Decade‑Long Analytics Journey
Over the past ten years, Narayana Health has systematically built an analytics foundation that supports decision‑making across the entire organisation. The effort has been undertaken within the cost‑sensitive realities of Indian healthcare, where the predominantly self‑pay model drives a focus on operational and financial precision.
Leadership Commentary
Founder and Chairman Dr. Devi Shetty explained that the self‑pay environment compelled the group to give senior physicians visibility into key performance metrics such as length of stay, procedure material costs, blood transfusions, re‑exploration after surgery, mortality, morbidity and infection rates. He noted that this discipline has steadily reduced mortality and morbidity while improving productivity and keeping care affordable.
Managing Director and Group CEO Dr. Emmanuel Rupert highlighted that data‑driven care is reshaping global health systems and that Narayana Health recognised early on that analytics would be central to delivering better patient outcomes at scale, while remaining grounded in Indian delivery realities. He said the Stage 6 validation reflects years of focused effort across teams and demonstrates that world‑class innovation can be built within India for India.
Analytics Capabilities and In‑House Solutions
Analytics powered by the Medha AI platform now support a wide range of functions across the network, including improved patient flow, reduced waiting times, and optimisation of workforce and bed utilisation. The group has also created several in‑house technology solutions. One example is Medha Scribe, an ambient documentation platform deployed in echocardiography workflows at the Narayana Institute of Cardiac Sciences, which captures findings during procedures and automatically populates reporting fields, markedly shortening report turnaround times while allowing clinicians to stay within familiar workflows. Similar documentation capabilities are being extended to radiology, outpatient consultations and operation‑theatre documentation.
Research and Predictive Models
Structured clinical data systems have enabled the development of India‑specific research and predictive models, such as the NH Pre‑Operative Risk Score for coronary‑artery‑bypass‑graft (CABG) surgeries and AI‑assisted electro‑cardiogram (ECG) models aimed at earlier detection of cardiac abnormalities, particularly in resource‑constrained settings.
Governance and Impact Assessment
Group Chief Analytics & AI Officer Vivek Rajagopal stated that the focus has been on making analytics practical, accessible and deeply embedded into everyday healthcare delivery rather than treating it as a standalone technology layer. He described a unified ecosystem where clinical, operational and financial insights converge to enable faster, more consistent decisions. The HIMSS assessment process also reinforced governance frameworks around analytics implementation, monitoring and accountability. The external review examined both technical capability and measurable real‑world impact across patient safety, quality of care and resource management.
Global Context and Organizational Profile
With this recognition, Narayana Health joins a select group of global healthcare organisations that have achieved this level of analytics maturity, marking another step forward in its effort to build scalable, technology‑enabled, patient‑centric health systems. Founded by Dr. Devi Shetty and headquartered in Bengaluru, Narayana Health is one of India’s largest healthcare providers, operating primary, secondary and super‑speciality tertiary‑care facilities across India and the Caribbean. The group employs 18,822 professionals, including 3,868 doctors and specialists, and operates subsidiaries Narayana One Health (NH Integrated Care) and Narayana Health Insurance. More information is available at https://www.narayanahealth.org.