Announcement
Navsoft, a technology and AI solutions firm with over 26 years of experience, received the NASSCOM SME Inspire Tech Excellence in Retail award for 2026. The award, part of the fourth‑edition SME Inspire Awards covering 22 categories, recognises companies that have demonstrated live, production‑grade AI retail solutions across multiple geographies and client bases.
Key Deployments
In a deployment for Borosil, India's leading heat‑proof glassware manufacturer, Navsoft first unified disparate data sources and then launched its NavAI platform. Within 15 days, Borosil’s sales rose 7 %, decision‑making became three times faster and productivity increased by 33 % thanks to AI‑driven product recommendations, smart bundling and cart‑abandonment prevention.
For US Mattress, one of the United States' largest online branded mattress retailers with 27 physical stores and 2.5 million SKUs, Navsoft consolidated all sales channels onto a single Salesforce Order Management System, automated more than 100,000 orders and migrated over 250,000 support cases, delivering a structural reduction in technology costs.
Company Profile
Navsoft serves over 800 clients in 33 countries and employs a development team of more than 400 engineers. It has completed more than 3,000 projects covering ERP, CRM, Salesforce, Microsoft Dynamics 365, NetSuite and custom applications, and its AI‑powered retail solutions—including recommendation engines, demand‑forecasting tools and intelligent pricing systems—are live across its client base.
Industry Context
NASSCOM projects that Indian IT small‑ and medium‑sized enterprises will generate between $35 billion and $40 billion in revenue by fiscal year 2030. The award underscores the shift in India’s technology sector toward sustainable, AI‑first businesses capable of delivering operationally reliable retail infrastructure.