Newgen Software Recognized as Notable DPA Vendor in Forrester Q3 2026 Report
Newgen Software, headquartered in Noida, India, issued a press release on August 10, 2026 announcing its inclusion among the “Notable Vendors” in Forrester’s The Digital Process Automation Software Landscape, Q3 2026 authored by Vice President and Principal Analyst Craig Le Clair. The Forrester report surveys 39 vendors operating in the digital process automation (DPA) market, which it defines as platforms that develop process applications using advanced programming principles, including modeling, orchestration, dynamic case management, and AI‑led support.
The report notes an “automation imperative” driven by AI optimism and cites that 54 % of automation decision‑makers say their organizations need to focus more on end‑to‑end automation rather than merely workflow and task automation. Forrester identifies agentic execution—AI agents that build work patterns based on context and evolving conditions—as the market’s main trend, while highlighting the primary challenge of scaling AI‑embedded automation projects from pilot to production without encountering multisystem integration gaps, human‑interaction breakdowns, or regulatory compliance issues.
Forrester’s landscape places Newgen with a geographic focus spanning North America, EMEA, and APAC, and an industry focus on financial services and insurance, government and public sector, and healthcare—sectors Newgen views as having the highest regulatory scrutiny and long‑running case‑management needs. Newgen is also one of the few vendors reporting availability of all three primary deployment models tracked in the report: hosted/private SaaS, multitenant SaaS, and on‑premises, a capability important for regulated enterprises that require deployment flexibility.
When asked to name up to three extended use cases as areas of strategic focus, Newgen selected AI agent industry outcomes, customer self‑service, and document automation. Commenting on the recognition, Runki Goswami, CMO of Newgen Software, stated that AI is redefining the enterprise by shifting focus from task‑level automation to orchestrating intelligence across the business, and that integrated DPA platforms are becoming central to enterprise transformation.
Forrester also flags adaptive process orchestration (APO) as the “top disruptor” to DPA, noting that visual process design is increasingly authored as plain‑language agent instructions rather than conventional workflows. The firm expects feature overlap between DPA and APO to increase as both markets evolve, a dynamic prospects should consider in long‑term platform decisions.
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