Award Recognition
Niva Bupa Health Insurance Company Limited has been honoured with the Global Most Trusted Brand Award, an accolade conferred by The Brand Story to organisations that consistently demonstrate excellence, credibility, customer trust, innovation and a strong commitment to delivering stakeholder value. The award highlights Niva Bupa’s focus on customer‑centricity, transparency, innovation and its ongoing effort to make quality healthcare financing accessible to millions of Indians.
Evaluation Process
Ernst & Young LLP served as the Process Advisor for the award evaluation, ensuring a robust, transparent and objective assessment of all entries.
Company Scale and Performance
As of 31 March 2026, Niva Bupa operates more than 210 physical branches across India and distributes its health‑insurance products through an ecosystem that includes approximately 2.4 lakh agents, close to 600 brokers and over 120 banca and other corporate agency partners. The company currently covers over 25 million lives and has more than 10,500 hospitals empanelled in its network. Over the last five financial years, Niva Bupa has consistently maintained a claim‑settlement ratio exceeding 90 %. The firm employs over 10,100 people and has been certified as a Great Place to Work for six consecutive years.
Leadership Comment
Commenting on the recognition, Nimish Agrawal, Director of the Digital Business Unit and Chief Marketing Officer, said the Global Most Trusted Brand award is a significant milestone that reflects the trust customers place in Niva Bupa daily. He emphasized that trust is earned through consistent action—delivering on promises, simplifying health insurance and standing by customers when needed.
Strategic Implications
The award reinforces Niva Bupa’s standing as one of India’s leading health‑insurance providers and underscores its commitment to building a healthier, more secure future for individuals and families across the country.