Overview
NoBroker Packers and Movers, a subsidiary of NoBroker, issued a press release on 8 October 2026 highlighting its transformation of India’s traditionally unorganised packers‑and‑movers market through technology‑driven transparency and guaranteed service standards.
Scale of Operations
The company now serves more than 100 cities, covering over 3,700 pincodes and 741 districts across India. It reports having completed over 18 lakh (1.8 million) successful relocations, maintaining a 99.3 % on‑time delivery record. Customer satisfaction is reflected in a 4.8‑out of 5 rating derived from more than 9 lakh verified reviews.
Transparency Model
NoBroker replaces informal price negotiations with a digital platform that calculates quotes based on estimated volume and a scientifically derived operational cost. Customers receive the final quote by email, and every booking detail is confirmed on a recorded call, ensuring no hidden fees or last‑minute price changes. The platform requires users to input a detailed inventory, after which a clear breakdown of charges—including special‑handling fees for electronics, wooden furniture, or fragile items—is presented before confirmation.
Technology‑Enabled Service Delivery
Each booking is assigned a dedicated Quality Service Expert who plans the move from the first box to final delivery. The system tracks the shipment in real time, sending status updates via the app when items are picked up and when they reach the new location. This end‑to‑end visibility eliminates uncertainty and builds trust.
Zero Damage Zero Delay Guarantee
NoBroker offers India’s first Zero Damage Zero Delay guarantee. If any item is damaged or delivery is delayed, the company commits to compensating the customer, reinforcing its promise of price‑and‑service certainty.
Leadership Quote
Amit Kumar Agarwal, CEO and Co‑founder of NoBroker, stated: “The packers and movers market in India has traditionally been highly fragmented, with limited visibility and accountability for customers. Our focus at NoBroker has been to bring greater structure, technology and trust into this space. As the market becomes more organised, we believe trust has to be built into the way the service is designed and delivered. By bringing technology and accountability into relocation, we aim to make moving a more dependable experience for customers across India.”
Disclaimer
The press release is provided under an arrangement with PNN; PTI assumes no editorial responsibility for its content.