Date: 24.09.2026

ESG Rating Disclosure

Network People Services Technologies Limited (NPST) has successfully completed its annual ESG Rating Assessment conducted by Resurgent ESG Services Private Limited, an independent ESG rating agency.

Rating Details

  • ESG Score: 72.9
  • ESG Rating: A+ (Minimal Risk)
  • Rating Period: Financial Year 2025-26
  • Previous Rating: A (Score 66) for FY 2025-26
  • Rating Improvement: 6.9 points year-over-year

Parameter-wise Performance

  • Environmental: Score 26.83 (Weightage 20%)
  • Social: Score 82.77 (Weightage 40%)
  • Governance: Score 86.05 (Weightage 40%)

Key Strengths Identified

1. Strong Overall ESG Performance: Company achieved Leader category with well-established ESG framework

2. Governance Excellence: Structured governance framework with well-composed Board, independent oversight through Board committees, and established monitoring mechanisms

3. Social Performance: Comprehensive employee welfare initiatives, health and safety measures, and stakeholder engagement

4. Environmental Efficiency: Improvement in energy and GHG emission intensity despite operational growth

5. Community Initiatives: Sanitary-waste recycling (43.03 kg recycled) and plantation of 336 fruit-bearing saplings

6. Structured Stakeholder Engagement: Defined mechanisms for employees, customers, investors, suppliers, and regulators

7. Employee Welfare: Employee insurance, parental benefits, assistance programs, and 100% return-to-work rate following parental leave

8. Information Security: ISO 27001:2022 and ISO 22301:2019 certifications for information security and business continuity

9. ESG Risk Integration: ESG-related risks incorporated into broader risk management framework with Risk Management Committee oversight

10. Committee Independence: Independent representation across key Board committees

11. D&O Insurance: Directors & Officers insurance providing protection against specified liabilities

Areas for Improvement

1. Customer Grievance Resolution: 25,062 complaints reported with 298 remaining unresolved at year-end

2. Workforce Gender Diversity: Women represent 26.11% of workforce

3. Employee Training Coverage: Training coverage at 66%

4. Renewable Energy Adoption: 0% renewable energy share, reliance entirely on grid power

5. Scope 3 Emissions: No assessment of value-chain emissions

6. Environmental Targets: Lack of measurable, time-bound targets for energy, emissions, water and waste

7. ESG Oversight: Opportunity to strengthen Board-level ESG monitoring through defined KPIs and targets

Environmental Performance Details

Energy Consumption:

  • Total energy consumption: 674.45 GJ in FY 2025-26 (up from 649.23 GJ in FY 2024-25)
  • Electricity consumption: 570 GJ (stable)
  • Fuel consumption: 104.45 GJ (up from 71.35 GJ)
  • Energy intensity per rupee of turnover: 0.00000035 (improved by 7.33%)
  • Renewable energy share: 0%

Water Consumption:

  • Total water consumption: 3,013 KL (up from 2,421 KL)
  • Water intensity per rupee of turnover: 0.0000016 (increased by 11.03%)
  • All water sourced from third-party suppliers or municipal sources
  • Zero Liquid Discharge reported as not applicable

Waste Management:

  • E-waste: 0.17 MT (up 17.73% from 0.14 MT)
  • Other non-hazardous waste: 0.01 MT
  • 100% waste recycling rate
  • Sanitary waste recycling: 43.03 kg recycled, avoiding estimated 92 kg CO2e emissions

GHG Emissions:

  • Scope 1 emissions: 6.65 tCO2e (stable)
  • Scope 2 emissions: 115.22 tCO2e (stable)
  • GHG emission intensity per rupee of turnover: 0.000000062 (improved by 11.4%)
  • Zero emissions of conventional air pollutants reported

Social Performance Details

Workforce Statistics:

  • Total employees: 360 (94 female, 266 male)
  • Employee turnover: 22.75% (up from 22.56%)
  • Training coverage: 66% (up from 57.26%)
  • Employee well-being expenditure: 2.33% of total revenue
  • No sexual harassment complaints reported
  • No lost-time injuries, fatalities, or work-related ill-health incidents

Customer Relations:

  • 25,062 customer complaints reported (primarily relating to Soundbox and TimePay offerings)
  • 298 complaints unresolved at year-end
  • No complaints across advertising, delivery of essential services, restrictive trade practices, unfair trade practices

Certifications:

  • ISO 9001: Quality Management System
  • ISO 27001:2022: Information Security Management System
  • ISO 22301:2019: Business Continuity Management System

CSR Initiatives:

  • Total deployment: ₹69.75 lakh across five projects in five Indian states
  • Projects include: solar study lamp distribution, holistic education support, financial literacy programs, cancer prevention awareness, and afforestation

Governance Performance Details

Board Composition:

  • Current strength: 5 directors (3 independent, 2 executive)
  • One woman independent director
  • Board met 6 times during the year
  • Ms. Savita Vashist resigned as Executive Director effective 24th August 2026

Committee Structure:

  • Audit Committee and Nomination and Remuneration Committee comprise 3 out of 4 independent directors
  • Risk Management Committee oversees ESG-related risks
  • No dedicated ESG/Sustainability Committee

Financial Reporting:

  • No qualifications, reservations, adverse remarks or disclaimers in Statutory Audit Report
  • Secretarial Audit Report contained one qualification relating to failure to obtain requisite in-principle approval of Stock Exchanges prior to issuance of securities
  • Fines of ₹59,000 (including GST) levied by each of NSE and BSE, subsequently paid

Transparency Practices:

  • Earnings calls and transcripts disclosed on company website
  • No shareholder complaints reported
  • No whistle-blower complaints reported
  • Anti-corruption policy disclosed on website
  • RegTech-enabled compliance monitoring mechanism implemented