Overview

Odyssey Elevators announced the inauguration of two new experience centres – its corporate headquarters and elevator showcase in Chennai, and a previously opened centre in Lucknow in September – as part of a strategy to increase visibility in India’s premium home‑elevator market.

Expansion Details

The Chennai centre serves as both the corporate address and a customer‑facing showroom where visitors can view and operate the company’s home‑elevator models. The Lucknow centre, launched earlier, provides a similar experiential platform. Both locations are positioned to enhance customer interaction and support the brand’s growth objectives.

Technical Transparency Concerns

Despite the physical expansion, the press release highlights several unanswered technical questions that prospective buyers are raising:

  • Lifting Mechanism: Odyssey describes its products as “electric lifts,” a term that does not specify whether the elevators employ traction‑based or drum‑winding systems. Public reports suggest that some models marketed as traction may actually use drum‑winding, and visual evidence alone cannot confirm the mechanism.
  • Manufacturing Origin: Marketing materials reference European engineering and imported European components, while other sources associate the products with Turkish home‑lift solutions. The exact legal manufacturer, complete manufacturing location, factory address, and the split between imported components and local assembly remain unclear.
  • Certification: The company lists a corporate quality‑management system certificate and UDYAM registration, but does not provide model‑specific certification such as a Declaration of Conformity, applicable standards, test reports, or the name of the conformity‑assessment body. Customers are advised to request documentation that directly pertains to the specific elevator model they intend to purchase.

Customer Guidance

The release enumerates the information customers should seek before committing to a purchase, including the precise lifting mechanism, whether the configuration is traction or drum‑winding, the full manufacturing address, the identity of the actual manufacturer, the origin of each component, and product‑specific certification that matches the exact model and configuration.

Call for Disclosure

Odyssey is urged to publish definitive technical documentation, disclose the manufacturing facility details, and provide clear, model‑specific certification to resolve the current ambiguities.

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