Key Quantitative Figures
The company has secured a Customer Experience Centre of Excellence (CoE) mandate valued at INR 39.32 Crores from a leading power utility company.
Delivery and Operational Details
The engagement will be delivered from the company's Navi Mumbai and Indore delivery centres. The scope covers an integrated customer experience ecosystem comprising:
- Customer contact centre operations
- Physical Experience Centres (PEC)
- Back-office support
- Digital customer service functions
Technology Integration
The company will deploy its operational and domain capabilities alongside ResolX, its Agentic AI arm, to enhance customer engagement, automate high-volume processes, strengthen analytics-led decision-making, and improve service responsiveness.
Strategic Significance
The mandate represents a significant enterprise-scale engagement that reinforces the company's strategy of building large, integrated customer experience programs powered by technology, AI and operational expertise. It expands the company's presence in the critical infrastructure and utilities sector.
Management Commentary
Akshay Chhabra, Chairman & Managing Director, commented: "This INR 39.32 crore mandate is an important milestone in One Point One Solutions Limited' growth journey and reinforces the strength of our enterprise proposition. Large-scale engagements of this nature validate our ability to combine operational execution with technology and AI to address complex customer experience requirements."
Sector Expansion
The mandate further expands the company's presence in the utilities and critical infrastructure ecosystem, aligning with its broader strategy of building a diversified enterprise customer base across BFSI, healthcare, retail, telecom, technology, travel and utilities.
Company Background
One Point One Solutions Limited is a publicly listed, India-headquartered global AI-powered customer experience and operations management company with over 17 years of delivery expertise. The company operates 10 global delivery centers and employs more than 8,000 professionals, serving clients across the US, Europe, LATAM and India.
About ResolX
ResolX is the agentic AI innovation brand of One Point One Technology Labs Pvt. Ltd., a subsidiary of One Point One Solutions Limited, built around Resolution-as-a-Service (RaaS) that combines agentic AI, intelligent orchestration, enterprise workflows, governed data and human expertise.