Award Recognition

One Point One Solutions Limited has been honored with the 'Best Use of AI in Customer Service' award at the India CX Strategy & Summit 2026. The recognition was disclosed pursuant to Regulation 30 of SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015.

Award Significance

The award recognizes the company's innovative use of AI-led solutions to reshape customer engagement through:

  • Faster response times
  • Personalized interactions
  • Intelligent automation
  • Scalable support models

The company combines advanced AI capabilities with deep domain expertise and human intelligence to help enterprises deliver more seamless, consistent, and efficient customer experiences while driving greater operational value.

Technology Investments

Over the past year, the company has accelerated investments in:

  • Conversational AI
  • Intelligent automation
  • Analytics
  • Digital transformation

These investments enable organizations to respond to rapidly evolving customer expectations and operate more effectively in a digital-first environment. The company's approach goes beyond automating individual interactions, using AI to enhance decision-making, streamline processes, and drive outcomes across the customer experience value chain.

Management Commentary

Akshay Chhabra, Chairman and Managing Director, commented: "We are honored to receive the Best Use of AI in Customer Service award at the India CX Strategy & Summit 2026. This recognition validates our belief that the real value of AI lies not simply in automation, but in its ability to make customer experiences more intelligent, responsive, and outcome-driven. At One Point One Solutions Limited, we are combining AI, technology, domain expertise, and human intelligence to help enterprises reimagine how customer experience is delivered."

Company Background

One Point One Solutions Limited is a publicly listed, India-headquartered customer experience and operations management company:

  • Founded in 2008
  • Over 17 years of delivery expertise
  • Operates nine global delivery centres
  • Employs more than 6,000 professionals
  • Serves clients across US, Europe, Asia, and India

Service Offerings

The company offers services across:

  • Customer Experience Management
  • Digital Transformation and Automation
  • Finance & Accounting Outsourcing
  • Trust & Safety
  • Supply Chain and Operations Management
  • Creator Economy Support
  • Medical Records and Litigation Support

Industry Verticals

Works with enterprises in:

  • Banking and financial services
  • Fintech
  • E-commerce
  • Healthcare
  • Manufacturing
  • Legal
  • Construction

Strategic Positioning

The company is building a globally integrated, AI-first BPM platform anchored in:

  • Deep domain knowledge
  • Multi-shore delivery model
  • Growing GenAI and automation stack

Disclaimer Note

The press release contains forward-looking statements addressing expected future business and financial performance, with words such as "expects," "anticipates," "intends," "plans," "believes," "seeks," "should" or "will." The company notes that uncertainties may cause actual future results to be materially different from those expressed in forward-looking statements.