Contract Details
One Point One Solutions Limited has secured a significant three-year Customer Experience Operations mandate from Vijayanand Travels Pvt. Ltd. (VTPL), described as one of India's leading passenger transportation companies. The mandate represents a strategic expansion into the travel and transportation sector for One Point One Solutions.
Service Delivery Scope
The engagement involves delivering end-to-end customer support services for VTPL, specifically:
- AI-enabled, 24x7 multilingual passenger support
- Services delivered from the company's Bengaluru delivery center
- Dedicated customer experience team focused on first-contact resolution
- Focus on faster response times, operational excellence, and superior customer satisfaction
- Aimed at enhancing passenger engagement, improving service responsiveness, and ensuring seamless travel experience
Strategic Significance
This mandate marks the company's expansion into the travel and transportation sector. The engagement reflects growing demand for technology-enabled CX operations that combine automation with human expertise to deliver measurable business outcomes. The travel and transportation sector presents a significant opportunity for intelligent, multilingual, always-available customer support as enterprises increasingly invest in AI-led customer experience transformation.
Management Commentary
Akshay Chhabra, Chairman & Managing Director of One Point One Solutions Limited, stated: "Every meaningful milestone begins with trust and is strengthened through long-term partnerships. We are pleased to be chosen by Vijayanand Travels Pvt. Ltd. to support an important part of its customer engagement journey. This mandate reflects the confidence our clients place in our people, capabilities and ability to deliver high-quality customer experiences at scale. As we continue to expand across industry verticals, the travel and transportation sector presents a compelling opportunity for technology-enabled customer service, and we look forward to helping VTPL enhance passenger experiences through responsive, multilingual, round-the-clock support."
Company Background
One Point One Solutions Limited is described as India's fastest-growing listed AI-powered customer experience and digital transformation company, founded in 2008. The company operates nine global delivery centers and employs more than 6,000 professionals, serving clients across the US, Europe, Asia, and India. Services offered include Customer Experience Management, Digital Transformation and Automation, Finance & Accounting Outsourcing, Trust & Safety, Supply Chain and Operations Management, Creator Economy Support, and Medical Records and Litigation Support.
Disclaimer Note
The press release contains forward-looking statements addressing expected future business and financial performance, with words such as "expects," "anticipates," "intends," "plans," "believes," "seeks," "should" or "will." The company notes that uncertainties may cause actual future results to be materially different from those expressed in forward-looking statements.