Poonawalla Fincorp launched a next-gen conversational AI platform for omnichannel customer service as part of its AI-first transformation.
The platform autonomously resolves 80% of voice and chat interactions, reducing service costs while improving customer experience.
Company has deployed 41 out of 57 AI initiatives across risk, credit, compliance, HR, operations and business functions.
The AI program spans customer engagement, credit underwriting, risk management and internal productivity to drive growth and operational excellence.