ServiceNow Launches AI Workflow Factory and Autonomous Engineer in India
On 6 October 2026, ServiceNow (NYSE: NOW) announced the introduction of its AI Workflow Factory and Autonomous Engineer solutions at the World Forum Mumbai, positioning India as a key market for governed, enterprise‑wide AI transformation. The AI Workflow Factory is described as a continuous, agentic AI‑powered loop that discovers where AI can improve work, builds the improvements, and runs them at scale, all under the governance of ServiceNow’s AI Control Tower.
The solution integrates three core components:
- Process Mining, which identifies business processes suitable for change and ties them to KPI targets;
- Autonomous Engineer and Build Agent, which assists teams in constructing new workflow improvements while maintaining quality control;
- App Engine, which executes the enhanced workflows safely at scale.
ServiceNow illustrated the potential impact with a use‑case of increasing case deflection by 20 percent across multiple business units, noting that traditional approaches would require sequential pilots, whereas the AI Workflow Factory enables simultaneous rollout and continuous refinement.
Governance is central to the offering; the AI Control Tower provides auditability, resilience, and oversight for regulated sectors such as BFSI and telecommunications, leveraging ServiceNow’s Indian data centres to meet compliance requirements.
Quotes from senior executives underscored the strategic intent: Bhaskar Babu, ServiceNow Business Group India lead at Accenture, said the next phase of AI demands connected execution rather than fragmented solutions. Anant Adya, EVP and Co‑Head of Cloud, Infrastructure and Security at Infosys, highlighted how the factory, together with Infosys Topaz and Cobalt, moves enterprises from isolated AI pilots to secure, scalable, continuously improving intelligent systems. Amit Zavery, President, COO and Chief Product Officer of ServiceNow, emphasized that customers now ask how quickly AI can be turned into measurable outcomes, and that the AI Workflow Factory delivers the full reinvention cycle from idea to impact with built‑in control.
ServiceNow’s 2026 Enterprise AI Maturity Index shows that Indian enterprises are operationalising AI faster than the global average, with enterprise AI investment growing 119 percent in a single year, one of the strongest showings among surveyed markets. The AI Workflow Factory aims to close the gap between rapid AI adoption and governed, connected execution.
The AI Workflow Factory is globally available as of the announcement date, while Autonomous Engineer Early Access is offered on request.