Key Partnership Details
Tata Consultancy Services (TCS) has entered into a strategic partnership with The New Terminal One at John F. Kennedy International Airport (JFK) to serve as the technology and innovation partner for the new airport terminal project.
Project Context
The New Terminal One is a key component of the Port Authority of New York and New Jersey's $19 billion transformation of JFK Airport into a world-class gateway. The transformation includes two new terminals, two expanded and modernized terminals, a new ground transportation center, and an entirely new simplified roadway network.
TCS Responsibilities and Scope
TCS will support all technology systems at the terminal, including:
- Passenger processing systems
- AI-driven IT operations
- Infrastructure management
- Enterprise application support
- Cybersecurity services
The partnership will involve developing next-generation airport operations and guest experience spanning digital infrastructure, AI-enabled IT operations, and innovation initiatives.
Technology Solutions
TCS will utilize its Cognix™ and ignio™ solutions to provide the New Terminal One and its partner airlines with end-to-end visibility and proactive management of key components of the guest experience, including passenger processing, baggage handling, and terminal security.
Strategic Objectives
The partnership aims to:
- Create an intelligent, digitally-enabled guest experience
- Deliver cost efficiencies to airlines
- Transform international travel at JFK (the largest global gateway to the United States)
- Develop the world's most advanced airport experience
- Help the terminal achieve a top 5-star Skytrax rating
Management Commentary
Jennifer Aument, CEO, The New Terminal One stated: "New York City and global travelers deserve an international airport terminal that offers an extraordinary experience. With TCS as our technology partner, we look forward to the New Terminal One earning its place among the world's best."
Amit Bajaj, President – North America, TCS stated: "Airports are evolving into dynamic consumer ecosystems where operations, hospitality, retail, and personalization work together in real time. Our partnership with New Terminal One is about helping build that future."
Business Unit Context
The partnership rests on the expertise of TCS' Travel, Transport, and Hospitality (TTH) practice, which helps global airlines, hotels, and logistics providers build resilient, interconnected ecosystems using AI, cloud-native environments, and prescriptive analytics.
Company Background
TCS generated consolidated revenues of over US $30 billion in the fiscal year ended March 31, 2026. The company has 194 service delivery centers across the world and operates in 56 countries.