TD Bank Deploys WorkiQ Monitoring Software for Financial Crimes Team
Toronto-Dominion Bank disclosed that it will implement the WorkiQ software, developed by ActiveOps, to monitor the work activity of employees in its financial crimes and risk management division. The bank communicated the change during a team call attended by approximately 90 to 100 staff members. WorkiQ will track time spent on web browsers, internal chat platforms, and meeting applications, running continuously in the background after completing a privacy review. The tool is not powered by artificial intelligence and is not linked to any specific business unit or issue.
Deanna Pacitti, the bank’s associate vice president of high‑risk investigations, clarified to employees that the software will not listen to conversations during meetings; it will merely indicate whether an employee is active in a meeting and can identify usage of applications such as Microsoft Excel, without recording activity within those programs. An internal FAQ document states that the purpose is to give managers better insight into team capacity and workflow patterns, and it addresses questions on internet use during lunch breaks and expectations for unaccounted‑for time, which the bank is still defining.
The bank emphasized that colleagues will be informed when the software is deployed and that safeguards are in place to protect employee privacy. No details were provided on the total number of employees who will be subject to the monitoring. The rollout follows TD’s recent expansion of its financial crimes and compliance operations in response to anti‑money‑laundering enforcement actions in the United States.