Vertex Group Inaugurates 5,000+‑Seat Experience Campus in Gurugram

On September 11, 2026, Vertex Group, a global technology and business services enterprise, officially opened its new Experience Campus in Sector 32, Gurugram. The campus, capable of seating more than 5,000 employees, integrates large‑scale operational infrastructure, adaptable workspaces, meeting and training facilities, recreation and breakout zones, green spaces and extensive cafeteria services. It is situated roughly 30 minutes from Indira Gandhi International Airport and about 10 minutes from Millennium City Centre Metro Station, with employee shuttle services facilitating daily commutes across Delhi NCR. The inauguration was led by Gagan Arora, Founder & President of Vertex Group, and attended by senior representatives of the Group’s partner consumer brands and the Vertex leadership team.

Mega Hiring Month and Workforce Growth

Vertex Group launched its "Vertex Mega Hiring Month" on August 15, 2026, setting a target to recruit 2,000 professionals across Gurugram, Noida and Bengaluru. Within a few weeks, the company added more than 1,200 professionals, including a record of over 200 hires in a single two‑day period. This hiring surge moves the firm toward its next workforce milestone of 5,555 employees. Recruitment focus spans customer service, operations, quality, training, analytics, workforce management and leadership functions, reflecting the increasing scale and complexity of mandates from leading consumer brands.

Multi‑City Delivery Network Expansion

While Gurugram remains a core hub, Vertex Group is simultaneously expanding its delivery footprint. In Bengaluru, the firm is acquiring additional space to support new customer‑experience programmes and larger delivery teams. In Noida, new operational capacity is being added, and teams in Mumbai are also expanding. Collectively, these locations form a broader multi‑city delivery network that offers clients greater flexibility, access to wider talent pools and the ability to scale programmes according to business demand.

Technology‑Led Operations and Responsible AI

The Gurugram Experience Campus is designed to support high‑volume, multi‑team customer‑experience operations, enabling rapid onboarding, training and deployment at scale. Technology is embedded across the operating model—from workforce planning and quality management to analytics, training, agent support and customer‑interaction workflows—aiming to accelerate decision‑making, improve service consistency, reduce manual dependencies and provide clients with greater performance visibility.

Tanya Singh, Global VP – Marketing & Transformation at Vertex Group, described the campus as an emerging "experience centre" where clients can witness how technology, automation and responsible AI transform customer‑experience delivery. Under the Responsible AI Lab agenda, intelligence and automation are being integrated into processes, tools and the workplace, with an emphasis on modern, connected, technology‑led yet responsible AI deployment.

International Portfolio and Corporate Profile

Vertex Group is preparing to support a growing international portfolio, with India continuing to serve as a major delivery, technology and talent base for its global operations. Founded in 2016 and headquartered in Times Square, New York, the company pursues an inclusive‑future purpose and offers services across marketing research and analytics, customer experience (CX), learning and development, AI and data‑tool support, co‑working solutions, travel support and consulting. It is investing ₹100 crore in artificial intelligence under its Vertex 2.0 transformation agenda, backed by a dedicated Responsible AI Lab. The Group operates through ten business lines: Vertex Global Services, Vertex Next, Vaani Infosystem, Vertex Tech, ILC Solutions, Vertex Learning, VSilverleaf, DKVertex, T Ventures and Vertex Travel, with a presence in the USA, UK, Singapore, Philippines, UAE, Nepal, India and Africa.

Recognitions and Leadership Accolades

Vertex Group has been consistently recognised as a "Best Place to Work" and received global recognition as a pioneer in innovation, including the title "World’s Greatest Brand" by AsiaOne in collaboration with ET NOW and Zee TV. Founder & President Gagan Arora has earned more than 50 individual recognitions, such as "World’s Top 100 Great People Managers", multiple "40 Under 40" honours and membership in the Forbes Technology Council.

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