Key Announcement

Wipro announced an expanded partnership with ServiceNow to implement and scale agentic AI workflows across core enterprise functions including IT, HR, procurement, and cybersecurity. The partnership involves integrating Wipro Intelligence™ (the company's unified suite of AI-powered platforms, solutions, and transformative offerings) with the ServiceNow AI Platform.

Specific Solutions Integrated

Three specific Wipro Intelligence™ solutions will leverage ServiceNow AI Platform capabilities:

  • SmartProcure: Streamlines procurement workflows and improves cycle times through standardized intake, approvals, and execution
  • Telco Autonomous Networks: Modernizes service operations by combining AI-enabled workflows with telecom-specific context to improve issue resolution
  • Cyber Transform: Strengthens security operations by improving vulnerability and incident response workflows and governance across the cybersecurity value chain

Expected Benefits and Value Proposition

Clients can expect enhanced value through:

  • A unified experience for submitting and managing work requests across enterprise functions
  • Policy-aligned execution with governance and auditability built into workflow design
  • Improved cycle times by reducing manual coordination and handoffs
  • Clear operational visibility into status, ownership, and completion across processes

The partnership aims to enable enterprises to implement agentic AI at scale and deliver policy-aligned actions that enhance employee experience, operational agility, and measurable business value.

Executive Commentary

Amit Zavery, President, Chief Operating Officer, and Chief Product Officer at ServiceNow, stated: "AI isn't new to enterprises, but connected, governed, and outcome-driven AI is. That's what this partnership makes real. When agentic AI runs inside secure workflows, ideas start delivering real results and the agentic enterprise becomes possible."

Malay Joshi, Chief Executive Officer of Wipro's Americas 1 Strategic Market Unit, commented: "For most enterprises, the real challenge with AI is not ambition, but execution at scale. Our expanded partnership with ServiceNow is designed to bridge that gap through a consulting-led, AI-powered approach that translates business priorities into industry-aligned AI solutions."

Company Background

Wipro Limited describes itself as a leading AI-powered technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. The company has over 240,000 employees and business partners across 65 countries.

Financial Impact

Financial impact not quantified in the disclosure.