Date: November 13, 2026
Business Update Summary
Financial Performance
H1FY27 Performance (₹ Crore):
- Gross Written Premium (GWP): ₹781 Cr (H1FY26: ₹524 Cr) - 49% YoY growth
- Profit Before Tax (PBT): ₹1 Cr (H1FY26: Loss of ₹18 Cr) - Business turned profitable
- Assets Under Management (AUM): ₹1,895 Cr (H1FY26: ₹1,506 Cr) - 26% YoY growth
FY26 Full Year Performance:
- GWP: ₹1,294 Cr
- PBT: Loss of ₹57 Cr (excludes deferred tax provision)
Key Ratios:
- Opex Ratio: 11.1% in H1FY27 (15.8% in H1FY26) - 4.7 percentage point improvement
- Combined Ratio (COR): 118% in H1FY27 (128% in H1FY26) - 10 percentage point improvement
- Net EOM: 31.6% in H1FY27 (34.1%* in H1FY26) - 2.5 percentage point decline
Operational Highlights
Growth Metrics:
- 4-year CAGR (FY22-FY26): 38% vs industry growth of 11%
- Private car insurance 4-year CAGR: 44%
- Customer base: 10 Mn+ customers
Digital Platform Efficiency:
- System availability: 99.99%
- Unassisted policies: 95%
- Policies issued per month: ~90K
- Policy issuance time: <30 seconds
- API response time: ~200 milliseconds
- Successful payments: ~97%
- APIs across journeys: 466+
Product Innovation:
- Pioneer in Usage Based Insurance in Motor - 5-year journey
- 96 Mn+ km of proprietary driving data recorded
- ~15% penetration of eligible policies using telematics
- ~50% lower claims at 95+ driving score
- Flagship Zuno Smart Drive - India's 1st & only driving behavior-based Motor Insurance
Customer Experience:
- App rating: 4.6 stars (October 2026)
- 100% policies issued digitally
- Fastest motor claims settled: 5 minutes (Q2 2026)
- Instant claim registration with AI bots
- Instant payment through Zuno Pay
Strategic Focus
Three Core Levers:
1. Product Innovation - Industry-first innovations in private car insurance
2. Usage Based Car Insurance - Proprietary data moat with 96 Mn+ km data
3. Digital, AI-enabled platform efficiency - Delivering scalability and operating efficiency
AI Implementation Areas:
1. Faster GTM - 50% reduction in development cycle
2. Granular Pricing - ~2 point uplift in conversion with ZunoWise dynamic pricing
3. DIY Platform - Orion unified AI platform
4. Fraud Prevention - 2x savings with ML-powered fraud identification
5. Personalized Support - AI-powered agents for customers (Zia) and partners (ZAC)
6. Data-driven Decisions - NLP dashboards for evidence-grounded decisions
Future Aspiration
Long-term Goals:
- Market leadership across motor and focus segments
- 1 Billion lives and risks protected
- Sub-100% Combined Ratio (COR)
- 6-7% Opex/GWP ratio through AI and automation
Disclaimer: This document contains forward-looking statements based on current management expectations and is subject to various risks and uncertainties. Financial performance figures are based on management estimates and may include rounded-off numbers for easier understanding.