Date: July 27, 2026
Financial Results (Standalone & Consolidated)
Q1 FY27 Performance:
- Revenue: ₹775.1 Cr, up 5.3% YoY from ₹735.8 Cr in Q1 FY26, but down 3.1% QoQ from ₹800.0 Cr in Q4 FY26
- EBITDA: ₹76.9 Cr (9.9% margin), compared to ₹82.6 Cr (11.2%) in Q1 FY26 and ₹87.9 Cr (11.0%) in Q4 FY26
- EBITDA margin declined 107 bps QoQ and 131 bps YoY due to lower revenue and impact of minimum wage revisions across states
- Reported PAT: ₹2.9 Cr (0.4% margin), turning positive after two consecutive quarters of losses (Q1 FY26: ₹9.7 Cr, Q4 FY26: -₹5.0 Cr)
- Depreciation & amortization: ₹55.2 Cr (Q1 FY26: ₹46.1 Cr, Q4 FY26: ₹66.4 Cr)
- Finance Cost: ₹15.1 Cr (Q1 FY26: ₹11.2 Cr, Q4 FY26: ₹14.7 Cr)
- Other Income: -₹4.3 Cr (Q1 FY26: -₹3.6 Cr, Q4 FY26: -₹5.2 Cr)
- Tax: ₹8.0 Cr (Q1 FY26: ₹10.3 Cr, Q4 FY26: ₹0.9 Cr)
Segment Performance:
- BPM Revenue: ₹537.7 Cr (69.4% of total), down 0.2% YoY from ₹538.6 Cr and down 2.4% QoQ from ₹550.8 Cr
- BPM EBITDA: ₹72.8 Cr (13.5% margin), down from ₹89.9 Cr (16.7%) in Q1 FY26 and ₹89.7 Cr (16.3%) in Q4 FY26
- Tech & Digital Revenue: ₹237.4 Cr (30.6% of total), up 20.3% YoY from ₹197.2 Cr but down 4.7% QoQ from ₹249.2 Cr
- Tech & Digital EBITDA: ₹18.9 Cr (8.0% margin), compared to ₹18.8 Cr (9.5%) in Q1 FY26 and ₹30.1 Cr (12.1%) in Q4 FY26
- International Revenue: ₹295.6 Cr (38.1% of total), grew 10.2% YoY
- Domestic Revenue: ₹479.5 Cr (61.9% of total)
Additional Financial Highlights:
- AI-Led Revenue reached approximately ₹15 Cr+ in Q1 FY27
- Adjusted PAT*: ₹2.9 Cr (0.4% margin), compared to ₹18.6 Cr (2.5%) in Q1 FY26 and ₹11.2 Cr (1.4%) in Q4 FY26
*Excludes exceptional items including demerger-related expenses in Q1FY26 and labour code impact in Q4FY26
Business Update
Operational Highlights:
- Expanded partnerships: Added Adobe as a new Global Silver Partnership
- AI hiring bot "Neil" enabled 16,000+ hires
- AI-assisted onboarding bot "Nina" supports new joiners
- Digital workforce bot "Nikki" engages 30,000+ employees on pulse and feedback, helping reduce attrition
Strategic Direction - Four Moves:
1. Focus over breadth: Concentrate on core; treat low margin and non-profitable areas with discipline
2. Value over volume: Drive margin accretive growth rather than revenue growth alone
3. One firm over silos: Account is the currency; interlock replaces standalone P&L silos
4. Performance over comfort: Right person, right role; full backing for performers
Operating Model Restructuring:
- Transitioning to one enterprise operating model with Business Units, Service Lines, GTM Markets, and Corporate Functions
- Designed to solve parallel structures, enable depth where company grows, ensure clear accountability, and provide career roadmap
Market Strategy:
- Strengthen core India market work (contact centers, transaction processing, payroll, collections)
- Go West, Go Digital: Compete as challenger in international markets with AI at core
- Fill white spaces organically and through M&A with discipline: every deal must deepen core thesis, be margin and EPS accretive
Industry Focus:
- Banking & Financial Services: Intelligent customer engagement, credit risk scoring, fraud detection, collections optimization
- Insurance: Underwriting automation, claims intelligence, bordereaux processing
- Healthcare: Claims processing automation, clinical decision support, medical document summarization
KMP / Board / Auditor Changes
Not Specified
Dividend Declaration or Non-Declaration
Not Specified
Board Meeting Outcomes
Not Specified
Disinvestment / Strategic Actions
Not Specified